Heavy Equipment Technical Specialist

Sandvik•Bristol, PA

10d•Remote

About The Position

Business Area Rock Processing, Division Mobile Crushing and Screening, is looking for a Heavy Equipment Technical Support Specialist Location: Flexible in the US ABOUT US This is a hands-on, heavy-equipment role. It is NOT an IT, software development, or systems administration position. Candidates must have field experience working directly with mobile crushing, screening, or similar heavy machinery. Business Area Rock Processing, Division Mobile Crushing and Screening, a Business area within Sandvik Group, is a leading supplier of equipment, tools, parts, service, digital solutions, and sustainability-driving technologies for processing rock and minerals in the mining and construction industries around the globe. KEY PERFORMANCE AREAS As a Heavy Equipment Technical Support Specialist, you will work directly with crushers, screens, feeders, and related mobile equipment. Both in workshops and at customer sites. You will be supporting troubleshooting, commissioning, performance optimization, and advanced repairs. Your role will involve conducting root cause analysis to swiftly resolve issues, ensuring customer satisfaction through unsupervised work at both workshops and customer sites. You'll also be responsible for commissioning new products, completing detailed maintenance reports, and suggesting improvements to enhance customer processes. Collaboration with peers and senior technicians will be key, as you share your expertise and coach customer technicians, all while maintaining a strong focus on safety and efficiency. Our Sandvik culture At Sandvik, we live by our purpose: “We make the shift – advancing the world through engineering”. We have a clear objective of being a leader within digital solutions for the industries we serve, and we focus on growing our digital offering to help our customers become more productive. Our sustainability goals include becoming more than 90 percent circular by 2030 and reducing greenhouse gas emissions to meet the goals of the Paris Agreement. To achieve this, we keep striving for an even more diverse and inclusive organization because we are sure that differences improve our business and create a culture of innovation. By acting in line with our core values of Customer Focus, Innovation, Fair Play, and Passion to Win, we make Sandvik a great place to work. When you join our global team you will find yourself inspired by the spirit of Sandvik and contribute to our purpose to advance the world through engineering. Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. Our offerings cover the entire customer value chain and are based on extensive investments in research and development, customer insights and deep knowledge of industrial processes and digital solutions In 2024 the Group had approximately 41,000 employees and revenues of about 123 billion SEK in about 150 countries within continuing operations. Sandvik at a glance

Requirements

4-6 years of hands-on experience with Sandvik equipment or heavy mobile equipment
Relevant trade certification and Sandvik Service Technician qualification.
Proficient knowledge of hydraulics, mechanics, electrics, machine control, electrical systems, pneumatics, and materials.
Strong root cause analysis skills and the ability to work independently.
Excellent communication skills and a customer-focused approach.
Willingness to travel and work in various field locations.

Nice To Haves

Experience with Sandvik Mobile Crushing & Screening equipment
Experience in quarry, aggregates, mining, or construction environments
Ability to read and interpret, Hydraulic schematics, Electrical drawings, and Mechanical assembly drawings
Experience with electrically driven mobile units (BEV or hybrid)
Strong technical report writing related to equipment performance and repairs

Responsibilities

Provide advanced field-based technical support for mobile crushing and screening equipment
Supervise and support complex repairs, inspections, and rebuilds at customer sites or Sandvik facilities
Support dealer training and certification with a hands-on, equipment-focused approach
Use OEM diagnostic tools, schematics, and service manuals to troubleshoot equipment issues
Document findings, repairs, and recommendations in detailed technical reports
Provide backup escalation support for field service and dealer networks (not IT helpdesk support)
Support sales and product teams with equipment capability, application, and performance insights
Conduct plant audits and recommend mechanical and process improvements
Interface with NPD teams on serviceability, reliability, and field performance feedback
Validate and document new product performance in operational environments
Ensure that all work procedures are carried out according to the correct training and safety standards
Take care of your own health and safety and ensure that your actions do not adversely affect the environment or the health and safety of any other person when out on site or when carrying out our Help Desk duties
Identify and report any unsafe work behaviors/practices, hazards, and incidents immediately to your line manager and follow the Take 5 approach at all times, utilizing internal reporting structures.
Work as a project lead on the development and production of Sandvik technical documentation and training, acting as a mentor to others in the required field.
Share knowledge through training with colleagues/Service engineers while working to build knowledge and skill levels within the field technical specialist role.
Understand the operation of the equipment and outline the functionality of Control systems, hydraulics, and electric systems to junior service technicians, distributors, and customers.