Heavy Equipment Service Manager

Nextracker, USA•North Las Vegas, NV

4d•$110,000 - $130,000

About The Position

The Heavy Equipment Service Manager oversees the service department responsible for maintaining and repairing a diverse fleet of heavy machinery. This role combines technical expertise, leadership, and operational excellence to ensure maximum fleet uptime, safe shop operations, financial discipline, and high-quality service delivery. The manager leads a team of technicians, coordinates daily workflows, develops preventive maintenance programs, and partners with internal and external stakeholders to support operational goals. Key Objectives Maximize Fleet Uptime Reduce unplanned downtime through effective preventive maintenance, accurate diagnostics, and efficient repair scheduling, ensuring equipment availability meets operational needs. Develop a High-Performing Service Team Recruit, train, and mentor technicians while fostering a safe, collaborative, and accountable work culture. Improve Service Department Efficiency Optimize work order flow, technician scheduling, parts availability, and shop processes to increase productivity and reduce delays. Ensure Strong EH&S Compliance Maintain a safe, compliant facility through adherence to OSHA and company standards, proactive training, and continuous improvement in safety practices. Strengthen Financial Performance Manage budgets, control repair costs, recover warranties, and support P&L goals through disciplined operational decision-making. Deliver Excellent Customer & Stakeholder Support Provide clear communication about repairs, timelines, and costs while ensuring issues are resolved promptly and service quality meets expectations. Improve Asset & Inventory Management Maintain accurate inventory, ensure tools and equipment are in good condition, and support planning for new purchases or upgrades.

Requirements

Minimum of 7 years of experience in heavy equipment fleet maintenance required.
Minimum of 2 years of management experience within a heavy equipment service, fleet, or maintenance environment.
Technical Competencies Deep knowledge of heavy equipment systems, including mechanical, electrical, hydraulic, and powertrain diagnostics.
Ability to interpret schematics, service manuals, and diagnostic software outputs.
Hands-on experience as a heavy equipment mechanic/technician strongly preferred.
Leadership & Communication Strong supervisory, coaching, and team-building abilities.
Clear written and verbal communication skills suitable for technicians, management, and customers.
Conflict resolution and decision-making capabilities.
Financial & Operational Acumen Understanding of budgeting, cost tracking, warranty management, and P&L impact.
Experience improving shop efficiency, labor utilization, and workflow processes.
Safety & Compliance Solid understanding of OSHA requirements, EH&S principles, and safe shop practices.
Proven ability to manage compliance programs and corrective action initiatives.
Organizational Skills Excellent prioritization, time management, and documentation capabilities.
Ability to manage multiple concurrent tasks in a dynamic environment.
Software & Tools Proficiency with fleet/shop management systems (e.g., MaintainX or similar).
Familiarity with equipment diagnostic tools and digital documentation platforms.

Nice To Haves

Experience with construction, industrial, or material-handling equipment a strong plus.

Responsibilities

Team Leadership & Development Recruit, onboard, train, and develop service technicians to support long-term departmental capability.
Conduct performance evaluations, set expectations, and provide coaching and mentorship.
Manage technician schedules and workload to ensure adequate coverage and timely service completion.
Promote a culture of accountability, safety, and continuous improvement.
Service Operations Management Oversee daily operations including work order intake, job assignments, documentation, and workflow management.
Monitor progress of repairs, address bottlenecks, and adjust priorities to meet operational demands.
Coordinate parts and resource allocation to minimize downtime and ensure readiness for planned and unplanned repairs.
Maintain high standards of service quality and operational discipline.
Maintenance, Diagnostics & Repair Oversight Develop and refine preventive maintenance programs to support uptime goals and reduce long-term costs.
Provide advanced technical guidance for resolving complex mechanical, hydraulic, electrical, and diagnostic issues.
Ensure all repairs meet quality, safety, and documentation standards.
Support field service activities, dispatch technicians, and oversee remote troubleshooting as needed.
Environmental Health & Safety (EH&S) Enforce safe work practices, shop protocols, lockout/tagout procedures, and hazardous materials handling.
Ensure compliance with OSHA, state/local regulations, and company EH&S standards.
Lead safety meetings, incident investigations, corrective actions, and facility inspections.
Customer & Stakeholder Communication Communicate repair plans, timelines, cost estimates, and recommendations clearly and professionally.
Address concerns and resolve issues proactively to maintain high levels of stakeholder satisfaction.
Provide equipment condition reports and insights to support operational planning.
Financial Oversight Manage service department budgets, monitor spending, and ensure cost-effective resource utilization.
Review repair cost drivers, warranty opportunities, and replace-versus-repair decisions.
Track KPIs related to labor productivity, equipment uptime, service backlog, and financial performance.
Inventory & Asset Management Maintain accurate inventory of parts, tooling, and equipment; ensure all assets are safe and in proper working order.
Collaborate with procurement on replenishment planning and tooling upgrades.
Research and justify new equipment acquisitions to support fleet and operational needs.

Benefits

Nextpower offers a comprehensive benefits package. We provide health care coverage, dental and vision, 401(K) participation including company matching, company paid holidays with unlimited paid time off, generous discretionary company bonuses, life and disability protection and more. Employees in certain positions may be eligible for stock compensation. All plans are in accordance with relevant plan documents. For more information on Nextpower’s benefits please view our company website at www.nextpower.com .

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