Heavy Equipment Service Field Dispatch

J.J Taylor Distributing, Inc. - J.J. Taylor Companies, Inc. - National Equipment Dealers, LLC•Houston, TX

4d•$24 - $27•Onsite

About The Position

NED, LLC. is a large heavy equipment dealership with over 30 years of industry experience in equipment sales, rentals, and customer support. Through mergers and acquisitions, NED, LLC. has grown through multiple acquisitions of independent heavy equipment dealerships, including Four Seasons Equipment, MAY-RHI, Earthmovers Construction Equipment, Richardson Service 1991, Inc., Grove River Machinery, and L & N Supply Company Inc. Today the company is re-branded under one unified name, NED – National Equipment Dealers. A field service dispatcher for heavy equipment is responsible for coordinating and managing the service and repair activities for heavy machinery used in construction, mining, agriculture, and other industries. This role involves scheduling and dispatching service technicians to various job sites to perform maintenance, repairs, and troubleshooting on heavy machinery equipment. We represent some of the top brands in the industry including, Hyundai, Construction Equipment, Bell Off-Road Trucks, Manitou, Sakai, Dynapac and other products.

Requirements

A successful field service dispatcher for heavy equipment needs to have strong organizational and communication skills, the ability to multitask and prioritize effectively, and a good understanding of heavy machinery and repair processes.
Proficiency in using service management software and familiarity with the specific needs and challenges of the heavy equipment industry are also important for this role.

Responsibilities

Scheduling and Coordination: Efficiently scheduling service calls and coordinating the dispatch of technicians based on priority, location, and technician availability. This ensures minimal downtime for the equipment and maximizes the efficiency of the service team.
Communication: Serving as the primary point of contact between customers, service technicians, and the company. This involves communicating job details, status updates, and any changes in the schedule to all relevant parties.
Record Keeping: Maintaining accurate records of service requests, technician assignments, work performed, and parts used. This includes entering data into the company's service management system and ensuring all information is up-to-date and accessible.
Customer Service: Addressing customer inquiries, concerns, and complaints in a professional and timely manner. Ensuring that customers are informed about the status of their service requests and any necessary follow-up actions.
Resource Management: Managing the availability and inventory of parts and tools required for service jobs. This includes ordering parts, tracking inventory levels, and ensuring that technicians have the necessary resources to complete their tasks.
Problem Solving: Quickly and effectively resolving any issues that arise during the scheduling and dispatching process. This may involve rearranging schedules, coordinating with other departments, and finding alternative solutions to meet customer needs.
Compliance and Safety: Ensuring that all service activities comply with company policies, industry regulations, and safety standards. This includes monitoring technician compliance with safety protocols and conducting regular audits of service processes.
Reporting: Generating reports on service activities, technician performance, equipment maintenance history, and customer satisfaction. These reports help in analyzing trends, identifying areas for improvement, and making informed decisions.