Heavy Duty Truck Service Advisor

Allegiance Trucks • Bridgeport, CT

399d

About The Position

The Heavy Duty Truck Service Advisor at Allegiance Trucks plays a crucial role in managing the workflow and schedule of the service shop, ensuring that customer service is prioritized and that repairs are completed efficiently. This position involves direct communication with customers regarding service updates and coordinating with the service team to ensure parts availability, ultimately contributing to the overall success of the dealership's operations.

Requirements

• High School Diploma or GED
• Highly organized and detail-oriented
• Customer-focused
• Ability to solve complex problems
• Computer savvy
• Familiarity with auto and trucking (preferred)

Responsibilities

• Managing and overseeing the shop's workflow and schedule.
• Calling customers to advise them about service changes or delivery times.
• Coordinating with the service team about parts ordering and ensuring parts are available when needed.
• Preparing repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Checking on the progress of repairs throughout the day.
• Handling telephone inquiries regarding inbound work and work in process.
• Reviewing repair orders to ensure that work is completed.
• Assisting with other projects as needed.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: High school or GED
• Number of Employees: 11-50 employees