Heavy Duty Technician (Sunrise Ford of North Hollywood)

Go Auto • Los Angeles, CA

1d • Onsite

About The Position

The Heavy Duty Technician at Sunrise Ford of North Hollywood is expected to uphold core values of trustworthiness, teamwork, and helpfulness, while supporting coworkers and delivering exceptional customer experiences. Key responsibilities include adhering to Go Auto’s policies and Employee Code of Conduct, reporting safety concerns to management, and acting as a leader to foster team growth and community. The technician must protect the dealership's legal and financial welfare, maintain high ethical standards, and attend Go University or manufacturer training as required. The role emphasizes a "Fix it Right the First Time" mentality, involving professional servicing and repair of vehicles, including adjusting, repairing, or replacing parts of automotive diesel and electrical systems. This includes fuel, brakes, steering, suspension, engine, drivetrain, emission control, exhaust, cooling, climate control, and electrical/electronic systems, using both hand tools and specialized equipment. The technician will test and adjust repaired systems to manufacturer specifications, road test vehicles for quality control, and ensure all work complies with industry safety standards and dealership procedures. They are also responsible for maintaining their work area, using vehicle protection, operating vehicles safely, and properly disposing of fluids and chemicals according to environmental guidelines. The role involves understanding warranty processes, recommending maintenance services, documenting additional recommendations in the dealership's estimating system (CDK VIS/VIL), and accurately utilizing the CDK time clock and dispatch systems. Communication with Service Advisors and the parts department for estimates and authorizations is crucial, as is staying updated on factory technical bulletins and documenting all completed services and repairs with detailed condition, cause, and correction notes. Finally, the technician must perform visual quality control inspections, remove any tools or marks, and ensure vehicles are returned in excellent condition, accurately complete all inspections, and utilize video tools as directed by management.

Requirements

• Supply and maintain an inventory of standard and specialized automotive technician tools required to perform all services and repairs. This does not include tools inventoried by the dealership as Special Service Tools (SST’s). All tools must be kept in good working order

Responsibilities

• Adhere to the core values of being: TRUSTWORTHY, TEAM PLAYER and HAPPY TO HELP
• Support the efforts of all coworkers towards meeting our core values
• Look for opportunities to provide exceptional and meaningful experiences with customers and coworkers
• Comply with Go Auto’s policies and Employee Code of Conduct
• Report to management any situation or condition that jeopardizes the safety, welfare, liability or integrity of any dealership staff, guests, the dealership itself or the company
• Be a leader in your own role and assist others in their growth, development and sense of community with the team
• Protect the legal and financial welfare of the dealership
• Maintain the utmost legal, moral and ethical standards with all customers and coworkers
• Attendance at Go University and/or manufacture training as requested by management
• Maintain a “Fix it Right the First Time” mentality
• Professionally service and/or repair vehicles as assigned by dealership representative(s)
• Adjust, repair or replace parts and components of automotive diesel and electrical systems including but not limited to: fuel system, brakes, steering and suspension, engine and drive train, emission control and exhaust, cooling and climate control, and electrical and electronic systems using hand tools and other specialized automotive repair equipment
• Test and adjust repaired systems to manufacturer’s performance specifications
• Road test vehicles for diagnostic and quality control purposes
• Complete all work in accordance with all industry safety standards and manufacturer and dealership procedures
• Supply and maintain an inventory of standard and specialized automotive technician tools required to perform all services and repairs. This does not include tools inventoried by the dealership as Special Service Tools (SST’s). All tools must be kept in good working order
• Maintain designated work area (bay) and shared work area (operation and cleanliness) in accordance with service management guidelines
• Use vehicle protection (seat covers, fender covers, steering wheel covers, etc.) on all vehicles
• Operate all vehicles safely and responsibly and adhere to posted speed limits on the dealership lot and on public roadways
• Dispose of fluids and chemicals and metal safely in accordance with established dealership, Provincial and Federal Environmental guidelines
• Understand manufacture and aftermarket warranty processes
• Recommend any maintenance type services due according to the dealerships’ maintenance schedule
• Document additional recommendations (upsells) in dealership estimating system (CDK VIS/VIL)
• Correctly utilize the CDK time clock system for time availability and work performed on RO’s
• Use dispatch system as per dealership process to obtain and process RO’s
• Use CDK VIS/VIL or manufacturer supplied electronic estimating program for estimate communication with service advisors and the parts department
• Provide the Service Advisor with an accurate labour quote and completion time estimate for any additional repairs or maintenance work recommendations noted during the maintenance and repair process
• Obtain authorization from the Service Advisor to perform additional sold repairs or maintenance
• Use manufacturer warranty labour time guide and service recall documentation to access correct warranty repair times and labour operations
• Obtain warranty upsell authorization from service management and the service advisor before performing any warranty work not listed on the RO
• Keep abreast of factory technical bulletins
• Document completed services and repairs by making appropriate notes showing detailed condition, cause and correction (CCC)
• Perform a visual quality control (QC) inspection on all vehicles after work completion and remove any tools, grease marks, dirt, etc. that was a result of the service or repair. Always return vehicles in the same or better condition than they were prior to servicing
• Complete all Inspections accurately
• Utilize video tools as directed by management
• Accurately tract and document work performed
• Perform other duties as assigned by management

Benefits

• Consistent Hours – No evenings, no guessing. Just a reliable Monday to Friday schedule with a rotating Saturday shift
• Real Time Off – Paid time off and vacation
• Top-Tier Benefits – Health and dental for you and your family
• Career Growth – We don't just offer jobs; we build lifelong careers. We have a known Promote from Within culture, climb the ladder!
• Learning & Development – Ongoing training, certifications, and access to Go Auto U
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees