Heavy Duty Equipment Manager

Doggett Toyota LiftHouston, TX
4d

About The Position

The Heavy-Duty Equipment Manager is a working manager position that will develop Toyota Lift of Houston and South Texas’s heavy-duty equipment business, which currently includes high-capacity forklifts.

Requirements

  • Strong communication and interpersonal skills required
  • Excellent customer service skills

Nice To Haves

  • Prior sales experience and/or training preferred
  • Proficient in Microsoft Office preferred

Responsibilities

  • Develop a business plan to identify and sell to the common users of this equipment.
  • Effectively understand and use manufacturers’ programs and resources to attain acceptable market share levels.
  • Manage the customer relationship with these customers, including, selling parts, service, and rental of/and/for heavy-duty equipment.
  • Assist in managing controllable expense elements.
  • Analyze the business to determine shortfalls and develop action plans to improve performance.
  • Develop a keen awareness of the competition and competitive products, as well as business and industry trends.
  • Maintain strong knowledge of company inventory.
  • Work in conjunction with the Sales team and Sales Support Group department, responsible for follow-up.
  • Accountable for timely follow up on each sale to ensure customer satisfaction.
  • Coordinate and/or communicate with customers and applicable departments to ensure timely delivery.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
  • Conduct self in the presence of customers and community so as to present a professional image.
  • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
  • Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Perform all other duties as assigned by management in a professional and efficient manner.
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