HEAT Intake Assistant

Salt Lake Community Action Program•Salt Lake City, UT

3d•$19•Onsite

About The Position

Are you passionate about helping people, great at multitasking, and energized by meaningful work? Utah Community Action is looking for a HEAT Intake Assistant to serve as the primary point of contact for our utility assistance programs-and a vital advocate for our clients. This is more than a front-desk role. It's an opportunity to support individuals and families through challenging moments with compassion, professionalism, and purpose. All work is done using a trauma-informed, client-centered approach , because people come first, always.

Requirements

High School Diploma or GED
Microsoft Office proficiency
Requires mobility and physical dexterity
Ability to read, focus, organize, recall, and retain information
Must be able to sit and/or stand for extended periods
Regular use of office equipment
Position is held in-office, typically in a cubicle or private office within a UCA program site or a partnering agency building
Exposure to normal office noise and foot traffic is expected

Nice To Haves

Associate's or Bachelor's Degree
Bilingual skills
Office assistant or administrative experience

Responsibilities

Answering incoming calls, voicemails, and emails related to utility assistance
Welcoming and assisting walk-in clients with care and respect
Educating clients about Utah Community Action utility assistance programs and eligibility
Conducting initial screenings and processing applications
Gathering documentation and scheduling appointments
Referring clients to additional community resources to meet their needs
Participating in outreach efforts (occasionally outside regular business hours)