Hearth & Garage Door Customer Coordinator

Daikin Comfort•Pontiac, MI

1d•Onsite

About The Position

The Showroom Coordinator serves as a key operational leader within the showroom, bridging customer service with administrative and accounting functions. This role oversees process execution, vendor coordination, and system accuracy, while mentoring CSRs and ensuring compliance with company standards. The coordinator is expected to take initiative, manage priorities, and contribute to strategic improvements.

Requirements

Proficiency in Microsoft Office (Excel, Outlook)
Experience with ERP systems and order management platforms
Strong understanding of order processing, inventory flow, and warehouse coordination
Ability to multitask and manage priorities in a fast-paced, operational environment
Strong communication skills for customer interaction and internal coordination
Problem-solving mindset with attention to detail and accuracy
Ability to work both independently and collaboratively
Comfort working in a warehouse/showroom setting with both desk and physical responsibilities
Customer service, warehouse coordination, or operations experience required
Experience supporting high-volume or key customer accounts preferred

Nice To Haves

Experience in HVAC, hearth, garage doors, or building materials industry preferred
Industry experience in HVAC, hearth, garage doors, or related field preferred

Responsibilities

Provide professional and responsive customer service for hearth, garage door, and HVAC-related inquiries
Serve as a primary point of contact for a high-volume hearth customer, ensuring accurate and timely order fulfillment
Process and manage sales orders, purchase orders, RMAs, debit memos, and branch transfers
Coordinate with warehouse staff to pull, stage, and load large products for customer pickup or delivery
Assist with physical warehouse duties including lifting, moving, and loading heavy hearth and garage door materials
Maintain accurate system records within ERP systems (e.g., Williams) for orders, inventory, and customer data
Partner with vendors and internal teams to resolve order discrepancies, backorders, and delivery issues
Support inventory accuracy through cycle counts, tracking, and reconciliation activities
Ensure timely and accurate invoicing and assist with basic accounting processes as needed
Maintain organization and cleanliness of showroom and warehouse areas
Identify process improvements and support implementation with leadership
Participate in team meetings and collaborate across departments to support business needs
Perform additional duties and projects as assigned