Hearing Officer I or II

City of Philadelphia • Philadelphia, PA

3d • $50,000 - $60,000

About The Position

Conducting Photo Enforced Red Light, Speed Camera, and Code Violation hearings. Handling in-person hearings and rendering decisions Administratively reviewing hearings based on documentation submitted. Reviewing documents for approval of late fee waivers and other administrative issues Handling customer service issues in regard to red-light, speed camera and code violations. Performing such other tasks as may be, from time to time as required by the Office of Administrative Review- such as answering the phones, fielding questions, and in- take for customer service. The successful candidate will be able to evaluate documents and testimony to- within applicable law- render decisions and communicate the decision to the party making the appeal. Candidate must also be able to explain process, operate ZOOM hearings, and quickly learn databases and systems.

Requirements

• A high school diploma; Bachelor’s Degree a plus.
• Excellent customer service and communication skills.
• Ability to work and make sound decisions in a stressful and very fast paced environment.
• All hearings require the use of the ticket data-bases for research of imaged documents, photographs, the transactional history, the citation itself and the entry of the Hearing Officer’s decision to uphold, reduce or dismiss any charges.
• Ability to quickly obtain information from a relational data-base; have good personal computer and keyboard skills.
• Ability to familiarize, understand and retain knowledge of certain regulations and rules regarding administrative hearings subjects such as the red-light camera and speed camera enforcement codes, and code violations.
• Ability to note decisions in a clear, concise language which are obtained as part of public record.

Nice To Haves

• Bachelor’s Degree

Responsibilities

• Conducting Photo Enforced Red Light, Speed Camera, and Code Violation hearings.
• Handling in-person hearings and rendering decisions
• Administratively reviewing hearings based on documentation submitted.
• Reviewing documents for approval of late fee waivers and other administrative issues
• Handling customer service issues in regard to red-light, speed camera and code violations.
• Performing such other tasks as may be, from time to time as required by the Office of Administrative Review- such as answering the phones, fielding questions, and in- take for customer service.

Benefits

• City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program.
• The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees