Hearing Instrument Specialist
About The Position
Support Hearing Instrument Specialist Location: Summerville, SC Schedule: Full-Time | In-Office About HearingLife HearingLife is a national hearing care company under the Demant umbrella and in association with Oticon. Built on a heritage of care, health, and innovation since 1904, HearingLife operates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare delivered by highly skilled and compassionate professionals. Our vision is to help more people hear better through life-changing hearing health and personalized care. Position Overview We are seeking a Support Hearing Instrument Specialist to join our team. This role is dedicated to patient aftercare and clinical support rather than hearing aid sales. You will play a critical role in ensuring an excellent patient experience by providing follow-up care, device maintenance, troubleshooting, and walk-in support for our patients. This position is ideal for a licensed Hearing Instrument Specialist who enjoys hands-on clinical work, patient education, and building long-term patient relationships—without the pressure of sales goals or commissions.
Requirements
- Active Hearing Instrument Specialist license (or eligibility per state requirements)
- Strong technical skills with hearing aids and amplification devices
- Patient-focused mindset with excellent communication skills
- Ability to explain technical information in a clear, compassionate, and easy-to-understand manner
- Team-oriented with a positive, supportive approach to patient care
Responsibilities
- Provide high-quality follow-up and aftercare services to existing patients
- Support walk-in patients with hearing aid checks, cleanings, adjustments, and troubleshooting
- Perform routine hearing aid maintenance and minor repairs, including earmolds and accessories
- Assist patients with proper hearing aid use, care, and best practices
- Conduct device checks and basic technical evaluations to ensure optimal performance
- Collaborate closely with Audiologists and Hearing Instrument Specialists to support patient care plans
- Support Telehealth and Remote Care initiatives, including patient coaching and device education
- Maintain accurate and timely clinical documentation in accordance with company, state, and federal guidelines
- Ensure compliance with all professional licensing and continuing education requirements
- Contribute to a welcoming, patient-centered clinic environment
- All other duties as assigned
Benefits
- Competitive base salary (no sales or commission requirements)
- PTO & Paid Holidays
- Emphasis on work-life balance
- Medical, dental, vision, and HSA options
- 401(k) with company match
- Tuition reimbursement
- Maternity leave
- Short-term and long-term disability coverage
- Company-paid life insurance
- Pet insurance
- Steeply discounted hearing aids and accessories for you and your family
- Dependent care flexible spending account
- CEU reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
