Hearing Instrument Sales Specialist Trainee (Auburn, Angola, & Fort Wayne, IN)

Starkey•Fort Wayne, IN

3d•$16 - $24

About The Position

At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well-being. This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as “Starkey Retail”), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.’s benefit and compensation programs. The Hearing Instrument Sales Specialist Trainee will be trained in all aspects of hearing aid fittings, service/repairs, and sales, including product knowledge, testing, diagnosis of hearing loss, fittings and sales of hearing products and accessories, patient counseling, and aural rehabilitation. They will also be trained and prepared to meet and provide services to patients remotely through Starkey's TeleHear program. HIS Trainees must complete the requisite for a dispensing license and practice within applicable state law prior to obtaining said licensure. Stakey will sponsor, train and fund the process and fees of obtaining said license. The training program will include the apprentice working with their assigned sponsor. Trainees will receive additional training via job shadowing of other practitioners, which may include travel to other locations. Study materials and testing fees, and travel arrangements will be paid by Starkey.

Requirements

High school required; college degree preferred or equivalent work history in a healthcare or technical field; Bachelor’s in Speech and Hearing Sciences/Communication Disorders ideal.
1+ years of Sales experience preferred and/or background in medical or hearing aid industry.
Knowledge of the hearing aid industry a plus
Ability to organize and execute a plan
Good problem solving, analytical abilities, verbal and written communication, organizational and interpersonal skills required
Comfortable working with online computer systems and programs
Public speaking experience and training

Responsibilities

Provide Patient Journey Experience through counseling and instruction.
Complete requirements for state temporary license.
Learn to conduct patient diagnostics.
Train with licensed specialists to complete practicum hours. This may include travel to other regions to work with a variety of experienced specialists.
Learn to conduct comprehensive hearing evaluations to identify type and degree of hearing loss
Learn to make appropriate recommendations based on hearing test results
Become proficient in troubling shooting, repairing and servicing all types of hearing instruments and accessories.
Attend the Patient Journey Protocol class and observe other specialists in their practice of the Patient Journey.
Train with a Specialist or Audiologist on difficult fittings.
Learn the Starkey product line and programming of hearing instruments. Travel to Starkey training events may be required.
Learn tactics and styles of hearing aid sales and accessories.
Train and work with patients via TeleHear.
Train with area specialists on patient care, ensuring the comfort of the patient and understanding their needs and requests.
Learn how to use the TeleHear tools for working with patients remotely, including programs such as TEAMS, VSEE and GoTo Meeting and understanding of online tools to adjust and fit patients offsite.
Attendance at meetings
Create a calendar for each location
Assessment of dispensing skills
Patient Satisfaction
Providing timely data for insurance billing
Diagnostic skills
Support Northland Employee Corporate and/or Department Guidelines.
Check and verify quality.
Support corporate health and safety objectives.
React to change productively and handle other essential duties as assigned.