Hearing Aid Technician

Amplifon•Sugar Land, TX

9d•$19

About The Position

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Hearing Aid Technicians . We are seeking passionate, driven individuals who are committed to making a difference every day. By joining Miracle-Ear, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound.

Requirements

High school diploma
Must be computer literate
Must have strong customer service skills

Responsibilities

Troubleshoots basic hearing aid issues for clients when hearing aids or accessories are not functioning.
Upon delivery of hearing aids, assists in the post sale process with instruction and care of hearing aids and assistance in connecting aids to Bluetooth devices.
Ensure products are prepared in stock and ready to dispense to patients.
Maintain all inventory for high revenue producing clinic.
Check in hearing aids and repairs, while ordering aids in the manufacturers portal and scan ear impressions for providers.
Assisting in answering patient calls and questions while scheduling on the clinic calendar.
Fill-in for front office staff in coworkers absence.
Prepare paperwork for repairs and pull charts if needed.
Reading and typing comparative audiograms for HCP, answers telephone inquiries about hearing testing, hearing aids, ear molds, and insurances for patients.
Keep track of hearing aid stock and completes purchase and loaner agreements for patients
Evaluates and troubleshoots hearing aids repairs.
Keeps track of hearing aid warranties and extends for patients as needed.
Sends out repairs and maintains all records for patients.
Clean sound booth according to CDC regulations after each patient.
Help maintain cleanliness of clinic/workspace.