Healthcare Virtual Assistant (US)

Wing Assistant

2d•$3,000 - $5,000•Remote

About The Position

Healthcare Virtual Assistant (US) Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails. Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully! Healthcare Virtual Assistant (Remote) Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And weâre looking for a Healthcare Virtual Assistant to start immediately! Duties and Responsibilities include but are not limited to: 1. Manage prior authorizations and related administrative paperwork 2. Document new patient and referral intake 3. Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers. 4. Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems 5. Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation. 6. Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional. 7. Assist in analyzing healthcare data, preparing reports, and maintaining records. 8. Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality. 9. Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician. 10. Ad hoc tasks

Requirements

Bachelor's degree in medical fields or the pharmaceutical-related industry
At least 3 years experience as a Medical Virtual Assistant, experience in Psychiatry or Psychiatric Clinic strongly preferred.
Excellent English communication skills both written and verbal (At least C1 level)
Solid understanding of medical terminologies and practices
Proficient in EHR/EMR systems and ability to troubleshoot common technical issues
Understanding of healthcare privacy regulations
Strong interpersonal skills
Solid organizational & time management skills with keen attention to details
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP
Able to work on a graveyard shift
USB Headset with Noise Cancellation feature
Working Webcam
Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
Main Internet Service Speed: at least 25 Mbps wired connection
Backup Internet Service Speed: at least 10 Mbps

Responsibilities

Manage prior authorizations and related administrative paperwork
Document new patient and referral intake
Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.
Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems
Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation.
Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional.
Assist in analyzing healthcare data, preparing reports, and maintaining records.
Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality.
Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician.
Ad hoc tasks