Healthcare Technical Consultant - Routing and Switching (Based in Atlanta, GA)

Philips•Atlanta, GA

67d•$88,000 - $140,000•Hybrid

About The Position

Provide pre and post-sale technical support in the specialized areas of Routing/Switching and Wireless. You will consult, configure, implement, troubleshoot, and maintain ownership on new services offered from the Hospital Patient Monitoring (HPM) solutions team to key customers throughout the state of Georgia & the Central Zone. Your role: Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solutions focused operating model. Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty. Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners. Coordinate project resources and tasks, enabling team members to focus on customer deliverables. Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions). Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems. Travel across the specified geography (Georgia and the rest of the Central US Zone) is required. The average driving time is 2-5 hours daily and may exceed 75% at times. Overnight stays and travel by air and/or train may be required. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a Field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture.

Requirements

You've acquired 3+ years of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment. Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
Your skills include network configuration and/or troubleshooting experience, and you have obtained the Cisco Certified Network Professional (CCNP) certification (or required to obtain within 4 months from beginning of employment).
You have a Bachelor's degree in Computer Science, Electronics, Biomedical, or other related disciplines
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
Wear all required personal protective equipment.

Nice To Haves

Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.

Responsibilities

Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solutions focused operating model. Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty.
Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners. Coordinate project resources and tasks, enabling team members to focus on customer deliverables.
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions). Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems.
Travel across the specified geography (Georgia and the rest of the Central US Zone) is required. The average driving time is 2-5 hours daily and may exceed 75% at times. Overnight stays and travel by air and/or train may be required.

Benefits

Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

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