Healthcare Systems Processor I

UMB Bank•Kansas City, MO

38d

About The Position

UMB’s Healthcare Services team delivers healthcare payment solutions including custodial services for health savings accounts (HSAs) and private label, multipurpose debit cards to insurance carriers, third-party administrators, software companies, employers and financial institutions. UMB Healthcare Services is one of the top custodians in the country and is a growing team within UMB, with a focus on an expanding product set along with customized solutions tailored to our partners. This team is critical to UMB’s growth strategy and allows our customers to have a single relationship for their banking and HSA needs. As a Healthcare Support Processor I, you will be responsible for the day-to-day account level operations such as account closures, trustee transfers, excess withdrawal requests, and other HSA form requests. This role will also be responsible for supporting an internal email inbox(s) and making outbound calls as needed. In addition, you will work closely with the Healthcare Analysts and Administrators to support the day-to-day operations of the HCS business. Working in the Healthcare Services division can be exciting, challenging, and rewarding. Our team is helpful, passionate, and well supported from all levels of UMB. We are a performance driven group who is focused on client solutions, growing within the industry, and remaining as a top choice in healthcare services. It is an environment where the associates take pride in their work, support each other, provide the resources needed to succeed, and always work as a team.

Requirements

You possess a high school degree
You have at least one year of customer service experience

Responsibilities

You will use your attention to detail to perform monetary postings, process account closures, trustee transfers, excess withdrawal requests, and other HSA form requests
You will use your customer service skills to make outbound calls to resolve customer inquiries or issues
You will use your ability to prioritize to manage incoming and outgoing checks, documents, and forms as needed

Benefits

Paid Time Off
a 401(k) matching program
annual incentive pay
paid holidays
a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
health savings, flexible spending, and dependent care accounts
adoption assistance
an employee assistance program
fitness reimbursement
tuition reimbursement
an associate wellbeing program
an associate emergency fund
various associate banking benefits