Healthcare Support Specialist

U.S. Bank • Denver, CO

7d • $32 - $43 • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Senior support professional providing advanced operational and client support for complex healthcare business banking relationships. Partners closely with Healthcare Relationship Managers, Business Development Officers, and Relationship Analysts to support lending activity, account management, and client experience initiatives. Operates with a high level of independence and subject‑matter expertise.

Requirements

• Bachelor's degree, or equivalent work experience
• Typically seven or more years of job-related experience

Nice To Haves

• Experience working with commercial loans for the healthcare industry
• Considerable knowledge of departmental and bank products & services
• Proven customer service and problem resolution skills
• Proficient computer navigation skills using a variety of software packages including nCino, Salesforce, and Microsoft Office applications
• Effective interpersonal, verbal and written communication skills
• Experience in receiving and implementing performance feedback & coaching
• Self-motivated and results-oriented with excellent organizational skills
• Experience deepening relationships over the phone with clients

Responsibilities

• Provide senior‑level support for complex healthcare business banking clients, delivering timely, accurate, and professional service
• Lead business account openings, funding, and ongoing account maintenance for high‑value relationships
• Coordinate complex commercial healthcare loan activity, including documentation, condition clearing, and exception resolution
• Partner with internal teams (Bankers, Credit, Legal, Construction, Lending Services, Post‑Underwriting) to resolve issues and move work forward
• Work directly with external partners (attorneys, title companies, insurance providers) to ensure proper lien position and risk controls
• Support client retention and relationship deepening through proactive follow‑up and problem resolution
• Support sales teams in executing a One Bank strategy and growing healthcare market share
• Utilize systems such as nCino, Salesforce, and Microsoft Office to manage work efficiently
• May provide guidance or informal support to less experienced team members

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees