Healthcare Simulation Operations Specialist - FT

Mount Mary University • Milwaukee, WI

74d

About The Position

The Healthcare Simulation Operations Specialist (SOS) is a cross-functional, technically skilled professional who ensures the seamless operation of simulation-based education. This role supports the technical, operational, and educational needs of the Simulation Center, working closely with faculty, students, clinical partners, and administrative leadership to deliver high-fidelity simulation experiences that enhance learning, equity, and patient safety.

Requirements

• Associate's or Bachelor's degree in healthcare, education, biomedical engineering, simulation technology, or related field.
• Experience working with simulation technology (manikins, AV systems, scenario programming).
• Proven ability to troubleshoot technical issues and maintain equipment.
• Strong communication skills and ability to work with diverse stakeholders (faculty, students, technical teams).

Nice To Haves

• Certification such as CHSOS or equivalent.
• Experience in academic or clinical simulation settings.
• Experience with curriculum mapping, scenario design, and debriefing.
• Experience with research or data management in educational settings.

Responsibilities

• Operate, maintain, and troubleshoot simulation equipment including high-and low-fidelity manikins, audiovisual (AV) systems, computers, and other simulation technology.
• Configure and manage AV/IT infrastructure (software, drivers, network), and maintain system security.
• Implement preventive maintenance schedules for all simulation devices and supporting technology.
• Program patient simulators to reflect realistic physiological and clinical states.
• Work with faculty subject-matter experts to translate educational objectives into simulator responses.
• Standardize and automate scenarios where feasible, ensuring consistency across learning experiences.
• Assist in embedding simulation into the curriculum, aligning scenarios with course outcomes.
• Prepare simulation environments: room setup, props, moulage, and ensuring equipment matches learning objectives.
• Support debriefings, recording/playback, and data collection during simulation sessions.
• Develop custom or hybrid simulation solutions when commercial options are unsuitable or cost-prohibitive.
• Use creative methods (moulage, props, environmental design, AV effects) to enhance realism.
• Participate in budget management and recommend cost-saving or sustainable practices.
• Bridge clinical faculty, IT/AV staff, technical support, and administrative leadership.
• Translate technical/clinical language to ensure clear collaboration across teams.
• Manage inventory of simulation equipment and consumables; track usage and supplies.
• Schedule simulation sessions, coordinate space usage, and manage logistics for simulation courses.
• Oversee ordering and restocking of materials and supplies needed for simulation.
• Assist with training and onboarding of new SOS staff or other simulation support personnel.
• Support faculty-led research involving simulation by helping design protocols, collect data, and ensure ethical practices (e.g. privacy, participant consent).
• Maintain data integrity and compliance with institutional and regulatory requirements (e.g. HIPAA, FERPA where applicable).
• Stay current with best practices in simulation operations, educational theory, and emerging technologies.
• Pursue relevant certifications (e.g., Certified Healthcare Simulation Operations Specialist, CHSOS) and engage in professional organizations.
• Train faculty, staff, and learners in simulator usage, safety, setup, and best practice debrief protocols.

What This Job Offers

• Education Level: Associate degree