HealthCare Shuttle Operations Manager - UHealth

Reimagined Parking • Miami, FL

9d

About The Position

We are seeking a highly motivated and experienced Healthcare Shuttle Operations Manager to oversee daily
shuttle operations at UHealth. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, client management, operational logistic and team development. If you are a leader with a passion for ensuring the best customer experience and driving business success, we encourage you to apply.

Requirements

• Minimum of 3–5 years of supervisory or management experience in transportation, parking, or related operations.
• Strong focus on customer service and client satisfaction.
• Client relationship management skills.
• Excellent leadership, communication, and problem-solving skills.
• Strong knowledge of DOT, OSHA, and airport safety regulations.
• Ability to manage multiple priorities in a dynamic, high-volume environment.
• Proficiency in Microsoft Office Suite and scheduling/dispatch software.
• Valid driver’s license with a clean driving record; CDL with passenger endorsement preferred.
• Must successfully pass pre-employment drug screen, DOT physical, MVR check, and background check.

Nice To Haves

• Airport or transit operations experience strongly preferred.

Responsibilities

• Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker
• Personnel Management: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations.
• Location Profit and Loss: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability.
• Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded.
• Team Development: Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service.
• Team Leadership: Manage a team of 25–30 employees, including shuttle drivers and support staff.
• Shuttle Operations Oversight: Manage daily shuttle operations, ensuring timely and safe transportation services across designated routes and schedules.
• Driver Supervision: Lead and support shuttle drivers, ensuring adherence to company policies, customer service standards, and regulatory requirements.
• 24/7 Operations Oversight: Oversee a 24/7 operational location, ensuring continuous service delivery, shift coverage, and operational excellence across all hours.
• Incident Management: Respond to and resolve operational issues, including vehicle breakdowns, delays, and customer complaints, with urgency and professionalism

Benefits

• Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed