Healthcare Services Rep I

UnitedHealth Group • Pearland, TX

156d • $16 - $27 • Onsite

About The Position

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Requirements

• High School diploma or GED from an accredited program
• 1+ years of experience in a high-volume contact center OR 1+ years of customer service experience
• Demonstrated customer service and telephone etiquette skills
• Ability to fluently speak, write and understand the English language

Nice To Haves

• 2+ years of contact center or customer service experience with PC experience and knowledge of MS Word and Excel
• Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
• Ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude
• Critical thinking skills

Responsibilities

• Scheduling appointments in a prompt and courteous manner utilizing a PC
• Confirming appointments and handling cancellations in a timely, efficient and courteous manner
• Problem solving for patients utilizing identified resources
• Providing comprehensive service to facilitate a resolution for any caller request
• Acquiring and maintaining computer skills to effectively utilize applicable software

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED