Healthcare Security Account Manager - Woodland Hills

Blackstone Consulting, Inc.•Los Angeles, CA

12d

About The Position

Blackstone Consulting, Inc. (BCI) is a minority-owned, 9,000 employee, global service provider overseeing account services in food, environmental, facility maintenance, professional staffing, and security. Within our healthcare security division, we help healthcare organizations achieve superior programs and results. This includes our investment in you and your ability to deliver best practices to our client while receiving exceptional training to advance your healthcare career with BCI. Together, we are building a best-in-class healthcare security operation and are looking for top talent to join us in this effort. We are an equal-opportunity employer committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status The Healthcare Security Manager is responsible for overseeing the security operations and programs within a healthcare facility. Their primary objective is to ensure the safety and protection of patients, staff, visitors, property, and other assets, while maintaining compliance with relevant regulatory requirements. This role requires strong leadership skills, excellent problem-solving abilities, and a deep understanding of security protocols within the healthcare industry

Requirements

6+ years related experience in managing security operations of a comparable size and complexity to the assigned locations
Including any combination of healthcare industry, law enforcement, or military police experience that included management responsibility
Security Guard Card
High School Diploma or GED

Nice To Haves

Healthcare security management experience
Certified Healthcare Protection Administrator License (CHPA)
Associates Degree or above
Criminal Justice, Law Enforcement, Management

Responsibilities

Oversee badging creation for clients, guests, patients, and visitors
Control access to high-risk locations
Perform emergency lock-downs as required
Manage security of IT rooms and equipment
Ensure the delivery of high-quality incident reporting within CORE system
Reconcile Violent Incident Reports with Security Incident Reports (only in CA & WA)Respond and/or dispatch officers to incidents and calls for service
Escalate high-impact incidents to client team
Develop analysis and recommendations for incidents requiring better service
Conduct thorough investigations either personally or through subordinate
Analyze and identify risks, gaps, and implement countermeasures
Apply complex concepts, develop creative solutions, and drive innovation
Engage and attend threat management committee meetings as needed
Foster a culture of security consciousness among all stakeholders by promoting awareness campaigns, workshops, and ongoing communication
Oversee access control systems, including electronic locks, badge readers, and surveillance cameras, to regulate entry and exit point
Monitor security systems and alarms for potential breaches, promptly investigating and addressing any detected anomalies or incidents
Participate in nationally run technology pilots and provide user feedback and data
Share video and necessary footage for investigation purposes
Responsible for the oversight and day-to-day management of security staff.
Evaluate and document staff performance, issue performance reviews, and corrective action plans.
Manage succession plans and ongoing team development
Foster a strong, collaborative, and inclusive working environment
Coach, develop, and manage the Assistant Manager and/or Site Supervisors.
Conduct annual performance evaluations consistent with company protocol
Facilitate employee engagement by developing a culture of respect, inclusivity, collaboration, and acknowledgement
Attend client meetings & huddles
Collaborate with cross-functional teams, such as facility management, human resources, and legal to integrate security measures into various operational processes
Onboard new staff members to ensure they are highly trained, knowledgeable of healthcare security, and of their job duties
Ensure all employees on the contract are in compliance with training requirements
Provide ad-hoc training, drills and plans to continue high quality service
Ensure staffing numbers are met and remain at the expected fulfillment rate.
Participate in screening potential candidates to ensure all new hires possess the necessary skills and knowledge to fulfill their roles effectively.
Work with HR to ensure recruitment of high-quality candidates, onboarding and training, performance management, and managing any subcontracted services.
Oversee the coordination of shift schedules, assignments, and overall coverage to maintain a consistent security presence across the facility with either BCI or subcontractor employees.
When needed, fulfill job duties and qualifications of a Security Officer or Supervisor
Host team meetings to ensure alignment with day-to-day responsibilities and long-term goals
Attend management calls with Regional Vice President & National Support Services as necessary
Prepare, update, oversee, and implement annual site assessments, site audits, and security management plans
Oversee and maintain site post orders for all posts and shifts
Develop site improvement plans as required
Learn, adhere and manage to company policies and procedures
Maintain compliance with local, state, and federal regulations
Ensure compliance with regulatory bodies
Adhere to company requirements, contract requirements, the BCI contract and union CBA
Track and use security data to inform business planning strategies, make recommendations, write business cases, monitor, and escalate risks and trends
Prepare and submit high-quality, detailed, and accurate reports by hand, or with a reporting system and conduct quality review of staff reports
Communicate in a courteous, respectful, and pleasant manner to the security team, customer, visitors, and members
Present a professional image of BCI, the customer and the Security Department
Manage key relationships with local and regional clients Manage the sub-contractor’s day-to-day assignments and ensure proper support from sub-contractor branch and assigned leadership team Stay abreast of emerging security trends, and regulatory changes, and incorporate relevant updates into training materials and procedures