Healthcare Sales Manager

GABA Telepsychiatry•New York, NY

21h•Remote

About The Position

We are seeking a proactive and highly motivated Healthcare Sales Manager who is kind, patient and compassionate. The ideal candidate is not only passionate about mental health and helping people but also thrives in an environment where coaching, communication, accountability, and data-driven strategies are key. This is not a commision based role.

Requirements

5+ years of sales experience selling into healthcare environments. Customer service experience is a bonus point.
The candidate must have experience in a leadership or supervisory role.
Background in medical services, mental health, psychiatry, healthcare services, or similar.
Comfortable with inbound sales motions. (calls, messages, emails)
Ability to read and understand services, follow scripts while maintaining natural, empathetic conversation flow, along with excellent spoken English (C1).
Professional phone manner suitable for sensitive healthcare conversations.
Ability to work independently and as part of a team, and take initiative when needed.
The candidate must have the ability to work remotely in the US time zone and be available for meetings and calls (9 AM to 6 PM ET).

Responsibilities

Calling 10 to 30 prospective patients a day based on case complexity and responding to their inquiries via phone, email, and chat, ensuring timely and informative responses in an empathetic manner.
Train new and existing staff, ensuring alignment with company goals, service quality, and ethical standards.
Motivate, guide, and mentor team members to achieve performance targets.
Conduct regular team evaluations and hold the junior members accountable for their performance.
Fill in for team members during leaves, absences, or peak demand periods.
Daily meetings to discuss queries, help each other solve problems and give the team feedback and guidance, based on call quality and team interactions.
Monitor and listen to calls to ensure service excellence, adherence to scripts, and emotional intelligence.
Ensure prompt callbacks and proactive retargeting of potential patients.
Personally assist in callbacks or take direct calls when necessary to meet standards or support the team.
Conduct video calls with patients and team members to address concerns and answer queries in a clear, compassionate manner.
Support the collection of payments, working closely with finance, statistics and customer teams.
Maintain and exceed customer satisfaction metrics.
Work closely with the marketing team to align messaging, strategy, and patient communication.
Coordinate with the Google Ads team and stats team to evaluate campaign effectiveness and patient acquisition efforts.
Keep documentation in place for all meetings, processes, etc.
Liaise with doctors, social workers and patient advocates.
Work on receiving client feedback and follow up with clients.