Healthcare Recovery Specialist - Spanish Speaking

Bullcity Financial Solutions•Raleigh-Durham-Chapel Hill, NC

22d•$40,000 - $60,000•Remote

About The Position

HEALTHCARE RECOVERY SPECIALIST We're hiring immediately! Full-time positions available with NO contracts. Work only two nights per week (11:00 a.m. – 7:30 p.m. and 10:00 -- 6:30) and three days a week (8:00 - 4:30). Interview and get hired on the same day! Enjoy your weekends! We promote within. Base pay starts at $17.50 per hour, plus an uncapped bonus plan paid monthly. Salary Range: $40K - $60K+. ($1 hour premium after 90 days for Spanish-Speaking representatives) . Paid training lasts 45 days. Once training is successfully completed (~90 days), you can work from home. YOU MUST LIVE WITHIN A 1-HOUR RADIUS OF THE RALEIGH-DURHAM-CHAPEL HILL, NC AREA. We provide all the necessary equipment. Comprehensive Training Program including FDCPA, HIPAA, FCRA, and TCPA. Previous experience in healthcare collections or revenue cycle management preferred. We're looking for professionals seeking a career in a fast-paced environment. Do you possess collaborative, technical, and customer service skills? Are you confident with an entrepreneurial mentality? Are you able to work independently and as a remote team member? Healthcare Recovery Specialists will handle various tasks, including: - Answering inbound and outbound calls to ensure timely payment of accounts for debt collection services. - Negotiating and qualifying payment plans. - Meeting quality assurance, productivity, and attendance standards. - Clarifying amounts owed and resolving disputes. - Responding to customer requests and recording information accurately and efficiently. - Compliance with all Federal, State laws and Collection Regulations. Desired Skills & Experience: We're currently seeking self-motivated, energetic professionals with the ability to work remotely. The ideal candidate will be mature, competent, organized, and efficient. Ability to follow a Script. Bilingual skills are a plus. We utilize the Zoom application for daily communications. Supervisory and technical assistance is available throughout the workday. Department Meetings and Monthly Performance Reviews are conducted virtually. Twice a year in-person outings (Durham Bulls, Axe Throwing, Boxcar Bar & Arcades, fancy dining). Established in 1975, Bull City Financial Solutions (BCFS) has been a leading provider of Accounts Receivable Management solutions to esteemed corporations and organizations nationwide. Our track record speaks for itself. We consistently outperform other firms in the industry, thanks to our certified and highly skilled staff. We believe in equipping our team with top-notch training, motivation, competitive compensation, and fostering a positive work environment, all crucial elements for success. BCFS adheres to the Blueprint Quality Management System (BQMS) Certification, the highest standard recognized by ACA International (Association of Credit and Collection Professionals). With extensive expertise in delinquent collections, we specialize in serving clients across various sectors, including Healthcare, Utility, Government, and Finance. Benefits at BCFS include: - 18 days of paid time off, accruing at 1.5 days per month. - Employee's Simple IRA Account (qualification after one year of employment). - Opportunities for career growth and advancement within the company. We believe in promoting from within, fostering a culture of continuous learning and development.

Requirements

Typing speed of 40+ words per minute.
High School Diploma or Equivalent.
Working knowledge of Microsoft Office.
1 year of experience in an office or remote environment.
Must reside in a quiet environment with access to an office or private space.
Verfied Internet access with a minimum speed of 100 MBPS.
Self-confidence in asking for payment and helping customers resolve their past due balances.
Excellent communication and listening skills.
Professional and courteous demeanor.

Nice To Haves

Previous experience in healthcare collections or revenue cycle management preferred.
Bilingual skills are a plus.
Ability to follow a Script.

Responsibilities

Answering inbound and outbound calls to ensure timely payment of accounts for debt collection services.
Negotiating and qualifying payment plans.
Meeting quality assurance, productivity, and attendance standards.
Clarifying amounts owed and resolving disputes.
Responding to customer requests and recording information accurately and efficiently.
Compliance with all Federal, State laws and Collection Regulations.