Healthcare Receptionist

Health in Balance Chiropractic & Natural Medicine•Laguna Beach, CA

26d•$17 - $18•Onsite

About The Position

We are looking for an upbeat, hard working, and organized Front Desk Receptionist who aligns with our purpose to see many people healed and well! This position requires someone with “4 arms who can juggle 6 things at once” (metaphorically speaking) while maintaining organization and communication throughout our clinic. If this describes you, and you have a heart to help people as well as be part of a motivated team, this job is for you! POSITION SUMMARY As the Front Desk Receptionist, you will be responsible for the reactivation of inactive patients, retention of existing patients, and the acquisition of new patients by communicating with all potential patients who contact the clinic. This role is highly patient facing and requires strong organizational and multitasking skills. You will be welcoming patients into the office, collecting payments, filing paperwork, assembling patient charts, and creating a remarkable patient experience. As the Front Desk Receptionist, you will be the first point of contact for most patients entering the clinic so it is expected that you present yourself in a kind and professional manner that positively represents our office. WHO IS HEALTH IN BALANCE? Our vision at Health in Balance is to see as many people restored to a vibrant, flourishing life as possible. We want to continue to thrive as a practice as we help thousands of people reclaim their health. We are a team that loves what we do and respects one another in our various roles, and we love getting to see people’s lives change for the better — and have fun doing it! Health in Balance's mission is to help individuals who suffer from various ailments regain their health and, ultimately, live active, pain-free lives. Using our unique 4-System Approach, we address these ailments holistically looking at structural, biochemical, emotional, and electromagnetic barriers to health. Since 1987, Health in Balance has achieved phenomenal success with some of the most difficult cases.

Requirements

Multitask in a fast-paced environment
Exceptional interpersonal skills to quickly and effectively connect with patients and staff
Self-starter who can work independently and as a team within existing processes or operate effectively with ambiguity
Able to learn and navigate new EHR and CRM software efficiently
Able to overcome patient objections with compassion and confidence
Able to coordinate and balance the needs of the patient and the clinic
Strong oral and written communication skills
Organizational skills including planning, prioritizing, and streamlining
Be team-orientated and a strong collaborator
Present self in a professional and positive manner in attitude and appearance at all times
Ability to apply and abide by internal policies, processes, and procedures
Understand, align with, and communicate the clinics mission, vision, and values
High School Diploma or equivalent [Required]
Microsoft Office (Excel, Word, etc) [Required]
Google Workspace Applications (Docs, Sheets, etc) [Required]
Proficient in computer skills and typing [Required]

Nice To Haves

2-3 years’ work experience in reception, sales, customer service, or related field [Preferred]
Experience in a multi-physician practice [Preferred]
Prior knowledge of chiropractic and/or basic human anatomy [Preferred]
Familiar with EMR and/or CRM software [Preferred]

Responsibilities

Maintain a full clinic schedule by ensuring all patients have return appointments, performing reactivation calls to past patients, and scheduling out care plans for new patients
Manage the preparation and sanitization of the lobby, facilities, and treatment rooms to maximize patient flow throughout the clinic
Handle all patient intake including facilitating the check-in process, verifying paperwork completion, creating patient files, collecting all payment, and scanning and updating patient information (insurance, ID, contact info, etc.)
Ensure all patients are appropriately processed at the end of treatment each day
Maintain charts in an orderly fashion and ensure accuracy in documentation
Act as the clinic’s “gate keeper” by answering all incoming calls and either handling them or routing them to the appropriate department, taking notes or messages as needed
Educate patients on the services provided in the clinic
Consistently offer the highest level of personalized customer service while maintaining a positive, enthusiastic, and helpful attitude