Healthcare Provider Account Manager

Quest Diagnostics•Wilkes Barre, PA

1d•Onsite

About The Position

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope. The Healthcare Provider Account Manager is responsible for driving territory growth and profitability through providing service and the resolution of issues in support of several sales territories. The HCP Account Manager has call point ownership of accounts within their assigned geography. Partnering with specialty account executives will assist in upselling testing in various physician segments. This is a field-based sales role with daily travel throughout Wilkes-Barre, Scranton and Lehigh Valley.

Requirements

Three years of experience in sales with account ownership.
Knowledge of Healthcare Industry and general economics of business.
Ability to develop and sustain strong customer relationships, strong planning and organizational skills.
Excellent oral and written communication and presentation skills.
Solid PC skill including Microsoft Software.
Bachelor’s Degree Business, Marketing or Life Sciences.
Valid driver’s license

Responsibilities

Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs.
Drive sales growth in existing key accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.
Ensure customer retention by maintaining relationships with current accounts and managing ~$10M book of business.
Drive growth in their assigned Key Accounts.
Prepare and present Customer Business Reviews.
Identification and pursuit of up-selling and cross-selling opportunities “Specialty” Account Executives and Sales Director.
Partner with specialty account executives on complex clinical discussions.
Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues.
Escalate service issue non-resolution as appropriate.
Leverage all tools and resources (including data, SFDC, target lists; Marketing Department, Laboratory resources, and regional resources as needed).
Provide continuing education to the customer on new technologies and laboratory testing.
Ensure compliance with company polices and government regulations.
Follow up communications with Sales Director, Specialty Account Executives and Internal/External Customers.
Accurately forecast monthly and quarterly sales.
Effectively manage pipeline via Salesforce.com (SFDC) platform.
Consistently perform administrative responsibilities, such as, expense reports, sales reports, and other business requests.
Perform all trainings within assigned timelines, demonstrating proficiency.
Ensure compliance with company polices and government regulations.