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Lyric, formerly ClaimsXten, is a leading healthcare technology company, committed to simplifying the business of care. Over 30 years of experience, dedicated teams, and top technology help deliver more than $14 billion of annual savings to our many loyal and valued customers—including 9 of the top 10 payers across the country. Lyric’s solutions leverage the power of machine learning, AI, and predictive analytics to empower health plan payers with pathways to increased accuracy and efficiency, while maximizing value and savings. Lyric’s strong relationships as a trusted ally to customers resulted in recognition from KLAS as 'true partner' and 'excellent value for investment,' with a top score for overall customer satisfaction and A+ likelihood to recommend in their October 2023 Payment Integrity and Accuracy Report. Discover more at Lyric.ai. Applicants must already be legally authorized to work in the U.S. Visa sponsorship/sponsorship assumption and other immigration support are not available for this position. The post pay opportunity role is an internal and external customer facing position responsible for maintaining and expanding customer value from Lyric post pay solutions by increasing adoption of Lyric content. This role will be an internal partner to other Lyric team members to continue to develop platform capabilities, content enablement, and operational readiness to drive additional customer value. The candidate will also be a catalyst for operation excellence by executing functions with focus on accuracy, quality and meeting KPI objective; collaborating with operation leaders for process improvements.