Healthcare Parking Lot Attendant - Baylor University Medical Center (Downtown Dallas)

Towne Park • Dallas, TX

22h • $16 • Onsite

About The Position

The Lot Attendant is responsible for the overall basic general cleaning of the lot area while accurately collecting and reconciling revenue and parking reports and providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Lot Attendant, when required, is also responsible for upholding sites management teams parking policy and procedures. Towne is an exceptional arrival through departure experience company. Through our fully integrated technology and operations platform, we deliver parking and hospitality-focused solutions in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities.

Requirements

• High school diploma or general education degree (GED); OR equivalent combination of education and experience
• Must be at least 18 years of age
• Must be able to pass a criminal background check and drug screen
• A valid driver’s license and clean driving record
• One to three months related experience and/or training
• Knowledge of customer service
• Must be able to drive manual transmission and perform parallel parking
• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed

Nice To Haves

• Customer service experience preferred
• Register/Computer experience preferred

Responsibilities

• Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers.
• Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.
• Uses guest last name at all times when appropriate.
• Maintains accuracy and composure while under pressure.
• Appropriately uses salutation of the day and welcome guests to the location.
• Uses proper Towne Park phone etiquette.
• Assists guests with directions and all other inquiries.
• Stands while serving guests.
• Provides information about surrounding area as well as main attractions to guests as needed.
• Protects guest confidentiality in accordance with HIPPA requirements.
• Maintains the security of customer financial and identifying information.
• Stacks vehicles when necessary using Towne Park standards for parking.
• Properly secures keys for stacked vehicles.
• Promptly retrieves a stacked vehicle and drives slow and cautiously when delivering vehicle to the guest(s).
• Collects data in accordance with parking operations, if applicable.
• Cleanliness check each shift of all guest entrances and lot area.
• The check will include the removing all trash in the common area.
• Collects and reconciles revenue accurately; furnishes receipt upon request.
• Accurately categorizes tickets for audit purposes.
• Accurately completes shift report.
• Follows all bank standard operating procedures.
• Competently operates equipment (i.e., register, gate, POS, credit card machine, etc.).
• Obtains information about daily events and rates to be charged.
• Secures guest keys immediately after each interaction.
• Maintains claim checks and guest folio archives.
• Produces guest vehicle inventory for billing purposes.

Benefits

• Employees are eligible to enroll in medical, dental, and vision insurance
• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• Company-paid basic life and AD&D insurance
• Short-term and long-term disability
• 401k retirement savings plan
• Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year.
• 6 paid holidays throughout the calendar year
• Employees accrue up to a maximum of 4 paid floating holidays per calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees