Healthcare Outreach Developer

Assured Quality Homecare•Warwick, RI

79d

About The Position

We’re seeking a Family Support & Partnerships Developer — a compassionate, relationship-focused professional who thrives on building deep connections, earning trust, and helping families navigate care decisions during one of life’s most emotional transitions. This is not a sales position in the traditional sense. Instead, it’s a mission-driven liaison role — one that blends relationship-building, family advocacy, and thoughtful follow-through. You’ll serve as the key bridge between families, referral partners, and our internal care team, ensuring that every referral leads to a smooth, supportive experience from first contact through care startup.

Requirements

Empathetic and an excellent listener — you connect naturally with families in moments of vulnerability and transition.
A servant leader who finds purpose in guiding others, fostering trust, and being a steady, reliable resource.
Meticulous in your follow-up — you keep promises, track details, and ensure no opportunity or relationship falls through the cracks.
Dependable, genuine, and positive, with a “light in the room” presence that puts others at ease.
Comfortable navigating emotional conversations with professionalism, empathy, and warmth.
Highly organized and accountable, with strong time management and collaboration skills.
A lifelong learner with curiosity about aging, home care, and healthcare systems.
3+ years of experience in healthcare, senior care, or relationship management.
Proven ability to manage and grow professional relationships in complex, people-centered environments.
Strong communication, presentation, and interpersonal skills.
Working knowledge of CRM tools and Microsoft Office Suite.
Valid driver’s license, reliable transportation, and willingness to travel locally

Nice To Haves

Bachelor’s degree in Business, Marketing, Healthcare, or related field (preferred).

Responsibilities

Develop deep, trust-based relationships with families, referral partners, and community professionals.
Meet directly with families to understand their needs, assess appropriate care solutions, and facilitate agreements — ensuring they feel supported every step of the way.
Serve as a knowledgeable advocate and guide, helping families navigate the home care landscape with compassion and confidence.
Build and maintain partnerships with high-conversion referral sources, including geriatric care managers, elder law attorneys, hospitals, skilled nursing facilities (SNFs), and assisted living communities.
Understand the pain points of referral partners and collaborate to provide solutions that make their work easier and their clients’ transitions smoother.
Coordinate closely with internal teams to ensure referral conversion, timely follow-up, and seamless care startup.
Track all outreach, follow-ups, and relationship touchpoints to ensure accountability and visibility across the team.
Represent Assured Quality Homecare at community events, educational sessions, and professional gatherings, sharing resources and building awareness.