Healthcare Operations Facility Administrator

Fresenius Medical Care • Farmerville, LA

145d

About The Position

Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory, FMS and FMS policy requirements. Manages and oversees the daily operations of the facility ensuring cost-effective facility operations in accordance with all legal, compliance and regulatory requirements and programs. Collaborates with the Medical Director and the Clinical Coordinator /Charge Nurse or Nurse Supervisor regarding the provision of quality patient care in the dialysis facility incorporating all activities from admission through to discharge. As the clinic leader, has the authority to make daily decisions to ensure the appropriate continuity of care and patient and staff safety.

Requirements

• Bachelor's degree required; in a health care discipline preferred.
• 4 + years of business operations experience in increasing levels of responsibility required in a health care facility.
• At least 1 year in a lead or senior position in a medical facility preferred.
• Proficiency with the Microsoft office suite (Word, Excel, PowerPoint) - experience with medical database software preferred.
• Demonstrated leadership competencies and management skills for the position.
• Excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making.

Responsibilities

• Responsible for driving the FMS culture through values and customer service standards.
• Accountable for outstanding customer service to all external and internal customers.
• Develops and maintains effective relationships through effective and timely communication.
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
• Responsible for the administration of the daily business operations of the dialysis clinic including managing the functions and actions related to the center staff, quality of overall provision of patient care, maintenance of the physical plant and center equipment, and inventory control.
• Manages the profit and loss and other related financial aspects for the center ensuring optimal facility operations to achieve or exceed the budget and key performance indicators.
• Collaborates closely with the Clinical Coordinator/Charge RN or Nurse Supervisor acting as nurse manager, the Medical Director, and the physicians regarding the direct patient care responsibilities within the facility.
• Coordinates all aspects of patient care from admission through discharge of the patient.
• Ensures the provision of education to the patient and the patient's family regarding access care including medical instructions.
• Addresses patient concerns, issues, and questions including the review of patient satisfaction surveys.
• Develops and communicates efficient and timely patient schedules to ensure maximization of facility efficiency.
• Assists as needed with patient workflow, monitoring pre, intra, and post, procedures as appropriate.
• Implements and maintains a Continuous Quality Improvement (CQI) Process Improvement Team that involves staff and pertinent physicians in problem solving activities.
• Continually reviews Center operations to ensure compliance with Federal and State laws.
• Ensures compliance with all state agency regulations.
• Develops and maintains strong Medical Director and physician relationships, facilitating staff relationships with physicians.
• Markets available services through presentations to physicians and dialysis facilities.
• Supports and drives FMS quality standards through meeting regulatory requirements and the practice of CQI.
• Works with the Clinical Coordinator /Charge RN or Nurse Supervisor and Medical Director to implement FMS quality goals and develop facility specific action plans.
• Oversees and monitors the provision of the appropriate training according to FMS policy.
• Collaborates with the Clinical Coordinator/Charge RN or Nurse Supervisor to ensure the aggressive treatment of adverse events.
• Ensures all Quality policies and procedures are communicated to and implemented by the facility staff.
• Maintains integrity of medical records and other FMS administrative and operational records.
• Complies and assists with all data collection and auditing activities.
• Manages the day to day activities and workload of the facility staff providing guidance and leadership.
• Creates, maintains, and communicates efficient and timely employee schedules according to the staffing needs of the facility.
• Consults with Clinical Coordinator /Charge RN or Nurse Supervisor and Medical Director to optimize clinical staffing.
• Provides informal feedback to staff on an ongoing basis and formal feedback in the form of the annual performance evaluation.
• Obtains feedback and input regarding the staff performance from the Medical Director and Clinical Coordinator/Charge RN or Nurse Supervisor.
• Collaborates with staff and Clinical Coordinator/Charge RN or Nurse Supervisor and Medical Director to set annual goals for staff.
• Manages the department staffing through the appropriate hiring, firing and disciplinary actions.
• Maintains written documentation of all disciplinary meetings in accordance with the established personnel policies.
• Ensures execution of new hire orientation and training, and ICD-9 code training when applicable for new hires.
• Ensures appropriate documentation is completed for current licensure, annual in-service and policy and procedure in-service updates.
• Responsible for ensuring all facility employees receive appropriate trainings according to company policy.
• Provides training and guidance to facility staff members to ensure development of clinical competences.
• Collaborates with HR regarding providing information to staff pertaining to FMS/FMCNA benefits.
• Participates in Corporate and Division specific employee recognition and satisfaction programs.
• Maintains a close working relationship with Division and Corporate office personnel.
• Utilizes knowledge of FMCNA and FMS services and products to contribute to the growth of the business.
• Maintains facility environmental integrity and safety.
• Schedules the maintenance and repair of equipment, operating systems and physical structure of the facility.
• Monitors security of the facility.
• Coordinates inventory/supply management by reviewing monthly inventory count and approving purchase orders.
• Responsible for efficient utilization of medication, laboratory, inventory, supplies and equipment.
• Contributes to the development and revision of any applicable policies and procedures for the facility.
• Directs any necessary information gathering to support billing, billing issues and collection activities.
• Coordinates and approves facility payroll.
• Responsible for participating in all on-site internal and external (state and federal) surveys.
• Reviews new and existing provider contracts for various vendor services.

Benefits

• EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity.
• Maintains a drug-free workplace in accordance with applicable federal and state laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees