Healthcare Onsite CSR
About The Position
Onsite in Irving TX Position Summary: The Customer Service Representative is a key member of our team responsible for providing exceptional customer service and communication to healthcare providers patients and internal stakeholders. This role ensures the accurate coordination and scheduling of initial and refill shipments of specialty medications contributing directly to patient care and satisfaction. Outbound and Inbound (Queue). Key Responsibilities: - Answer incoming calls and provide clear accurate information to patients and healthcare providers. - Initiate outbound calls to patients to gather necessary information for prescription coordination. - Schedule and confirm medication deliveries with precision and attention to detail. - Maintain accurate and complete patient records in compliance with HIPAA and other applicable regulations. - Demonstrate initiative and a proactive approach to daily tasks and problem-solving. - Collaborate effectively with internal teams to ensure seamless service delivery. - Perform other duties as assigned to support departmental goals. - Follow all HIPAA and applicable government regulations. Qualifications: - High school diploma or equivalent required. - 3-5 years of experience in a customer service or call center environment preferred within Pharmaceutical/healthcare Call Center - Strong telephone communication skills and a customer-first mindset. - Minimum typing speed of 35 WPM. - Familiarity with HIPAA regulations and compliance standards. Work Schedule: M-F 10:30am-7pm Training Schedule: M-F 9am 6pm Required skills: Minimum typing speed of 35 WPM, 7 + / calls an hour, 85+ calls a day Strong telephone communication skills and a customer-first mindset. Mandatory.
Requirements
- High school diploma or equivalent required.
- 3-5 years of experience in a customer service or call center environment preferred within Pharmaceutical/healthcare Call Center
- Strong telephone communication skills and a customer-first mindset.
- Minimum typing speed of 35 WPM.
- Familiarity with HIPAA regulations and compliance standards.
Responsibilities
- Answer incoming calls and provide clear accurate information to patients and healthcare providers.
- Initiate outbound calls to patients to gather necessary information for prescription coordination.
- Schedule and confirm medication deliveries with precision and attention to detail.
- Maintain accurate and complete patient records in compliance with HIPAA and other applicable regulations.
- Demonstrate initiative and a proactive approach to daily tasks and problem-solving.
- Collaborate effectively with internal teams to ensure seamless service delivery.
- Perform other duties as assigned to support departmental goals.
- Follow all HIPAA and applicable government regulations.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
