Healthcare Office Manager

Serene Health • Riverside, CA

85d • $76,000 - $105,000

About The Position

The Site Manager is responsible for directing, organizing, and managing Serene Health’s Enhanced Care Management Program (ECM). The Lead Care Managers coordinate the full range of physical health, behavioral health, and community-based long-term services and supports needed by eligible beneficiaries. The role involves overseeing the department at various sites throughout the state, developing program goals and objectives, establishing staffing patterns, and organizing the staff work. The Site Manager will lead a multidisciplinary team in providing a seamless continuum of care and coordination for high-need, high-risk populations.

Requirements

• Bachelor’s degree from accredited college or university or equivalent experience required.
• Minimum of 7 years of experience in a healthcare setting.
• Experience managing multidisciplinary care teams.
• Experience working with homeless, criminal justice, or other underserved populations.

Nice To Haves

• Bi-lingual (English/Spanish) Preferred.
• Understanding of social determinants of health and impact on patient well-being.
• Culturally competent and able to work with a diverse population.

Responsibilities

• Lead a multidisciplinary team in providing a seamless continuum of care and coordination for high-need, high-risk populations.
• Act as liaison with other Serene Health departments and programs to create and maintain systems of care coordination.
• Act as liaison with external referral resources and programs to create and maintain systems of care coordination.
• Interact professionally with all Health Plan partners.
• Design and implement systems of care coordination to enhance outcomes for high-risk patients.
• Create and provide oversight for care coordination activities.
• Work with care coordination and healthcare teams to ensure a Health Action Plan (HAP) is created for all ECM patients and other patients requiring care.
• Ensure that goals of individual patients’ HAP are being met.
• Oversee the development, maintenance, implementation, and training of protocols, policies, and procedures for all functions related to the ECM.
• Plan and conduct ECM staff meetings on a regular basis.
• Keep abreast of ECM rules and regulations to ensure ongoing program compliance.
• Oversee accurate documentation in Serene Health’s EHR system to ensure that program requirements are met, high-quality care is provided, and timely payment is received.
• Extract and report on various data sets from various systems.
• Gather productivity and quality data from ECM System and other sources and use it to provide meaningful management information to appropriate staff.
• Perform other duties as assigned.

Benefits

• Medical, Dental, & Vision Benefits: Various insurance options for you and your family.
• Short & Long-Term Disability Benefits: Protection when you need it most.
• Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
• Flexible Spending Accounts: Manage your finances with flexibility.
• Employee Assistance Program (EAP): Support when life throws challenges your way.
• 401(K): Building your financial future with us. Effective after 1 year of employment.
• Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
• Paid Holidays: Quality time to enjoy celebrations.
• Employee Referral Program: Share the opportunities and reap the rewards.
• Company Discount Program: Enjoy savings on everyday expenses and memberships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees