Healthcare Office Manager (Portland)

The Vascular Care Group-posted 3 months ago

Portland, ME

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This role is generally responsible for the non-clinical aspects of the daily operations of a medical practice and for ensuring best business practices for the office. The Office Manager must be fully engaged in the unique environment and clientele of a healthcare setting, as well as in interactions with clinicians, other practices, and the community, and in compliance with governmental regulations. This role is exempt and reports to the Director of Clinical Operations as well as the physicians of the practice.

Oversee the financial performance of the revenue cycle
Coordination of the day-to-day operations of the practice
Develop, implement, and maintain office policies and procedures
Coordinate physician outreach and practice development
Interview and train a productive medical office team and conduct performance reviews
Supervise patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting
Ensure staffing is appropriate for day-to-day operations
Maintain and manage all filing and organizational systems for the practice
Ensure patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences
Promote excellent customer service by all levels of staff
Ensure regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations
Coordinate staff meetings for administrative and clinical staff
Coordinate logistics for internal and external meetings and conferences
Administrative tasks related to obtaining and maintaining AAAASF certification
Assist with and provide project management on ad hoc projects
Obtain and maintain physician and clinician credentialing and licensing
Management of insurance contracts and renewals
Liaison with hospital affiliations

Minimum of 2-3 years in a medical office setting
2 - 3 years in a supervisory or management position
Knowledge of business and accounting processes usually obtained from an Associates or Bachelor's degree in Business Administration, Accounting, or Health Care Administration
Knowledge and experience in all aspects of billing
Knowledge of regulations related to Medicare, Medicaid, and commercial insurance
Human resources experience in hiring, supervision, and performance reviews
Knowledge of HIPAA and labor law
Strong customer service skills
Skill in writing policies and procedures
Skill in using healthcare software and computer systems
Knowledge of maintaining supplies and equipment for the medical setting
Multitasking and problem-solving skills
Professional communication and presentation skills, including face-to-face, email, telephone, and video conference
Knowledge of continuous process improvement concepts and practices
Ability to communicate professionally with clinicians, nurses, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen

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Healthcare Office Manager (Portland)

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