Healthcare Navigator

Archdiocese of St. Louis•St. Louis, MO

59d

About The Position

St. Patrick Center provides opportunities for self-sufficiency and dignity to people who are homeless or at risk of becoming homeless. Individuals and families build permanent, positive change in their lives through safe and affordable housing, sound mental and physical health, and employment and financial stability. Working collaboratively with individuals, businesses, government and other service providers, St. Patrick Center will end chronic homelessness in the St. Louis region through Housing First, an evidence-based practice that tells us to remove barriers, do intake and assessment early, move people into housing and offer them support to achieve their goals. Position SummarySt. Patrick Center, a ministry of Catholic Charities, is hiring a Healthcare Navigator to join the Support Services for Veteran Families (SSVF) program. We are looking for candidates with exceptional interpersonal skills for the position of Healthcare Navigator. This role connects veterans to VA health care benefits or community health care services where veterans are not eligible for VA care. The healthcare navigator will provide assessment, case management and care coordination. The role requires excellent judgment, and one must have at least two years of experience in a healthcare or social services area of practice. The core work hours are Monday-Friday, 8:00 AM-4:30 PM.

Requirements

Bachelor’s degree required or 4 to 6 years related professional experience considered
Driver License required (MO residents require Class E)
Reliable vehicle and valid and current auto insurance required
Ability to perform effective case management.
Ability to follow, understand and meet grant requirements including paperwork.
Ability to communicate well with others and be team oriented.
Ability to work well with a wide range of people in various settings.
Excellent computer skills and the ability to process large amounts of data.
Ability to handle confidential information.
Ability to remain calm in stressful situations

Nice To Haves

BSW preferred.

Responsibilities

Conducts assessment of Veteran in collaboration with interdisciplinary treatment team, the Veteran, family members and significant others
Understand the Veteran’s situation, potential barriers to care, the causes and impact of barriers on ability to access and maintain health care services.
Highlight the Veteran's strengths, limitations, risk factors and internal/external supports and service needs to optimize ability to access and maintain health care services.
Assessment will be completed as specified by the policy of the SSVF Grantee
Conducts initial assessments to determine program eligibility for SSVF and carries a small case load when called upon to provide housing assistance to Veteran clients in addition to regular Health Care Navigation Duties
Acts as a health coach by proactively supporting the Veteran to optimize treatment interventions and outcomes.
Serve as subject matter expert on community resources related to the needs of the Veteran.
Determine needs, strengths, limitations and preferences of each Veteran.
Advocate for the client, integrating the Veteran’s cultural values into care plan.
Assists in identifying the Veteran and family's health education needs.
Provides education services and materials that match the health literacy level of Veteran.
Provides ongoing education support as needed to Veteran and family member.
Assists in identifying VA and community resources to prevent disease and promote self-care.
Identifies systemic barriers within the organization, communicates with organizational leadership about barriers and works collaboratively to find viable solutions.
Assists in developing policy, procedures and practice guidelines related to the specialty program using knowledge gained from research or best practices.
Develop evaluation components and outcomes indicators and report those evaluation results to VA and organizational leadership.
Other duties as assigned.