Healthcare Growth Account Executive/Program Manager

CapTech Richmond • Philadelphia, PA

80d • Hybrid

About The Position

We are seeking an exceptionally motivated Growth Account Executive who thrives on uncovering opportunities, seeking out and solving client challenges creatively, and building lasting relationships that fuel account expansion. In this role, you will position CapTech for continued growth by combining delivery excellence with proactive business development. You will balance strategic account leadership with hands-on execution, serving as both a trusted advisor to the client and a growth catalyst for CapTech. Success requires operating with a sense of urgency, the flexibility to adapt to client needs and market realities, the curiosity of a problem-seeker, and the confidence to lead dynamically while delivering measurable value.

Requirements

• Bachelor's degree in Business Administration, IT, or equivalent experience
• 8+ years of consulting or industry experience with proven account management responsibilities
• 8+ years of program/project management experience leading technology initiatives
• Demonstrated success driving account growth and managing large, complex engagements
• Proven ability to build and execute sales pipelines, expand client revenue, and consistently meet/exceed growth targets
• Experience managing accounts up to and greater than $5M in revenue with demonstrated experience growing accounts by 15-20% annually
• Ability to be on-site up to 5 days a week with some travel to be customized by account requirement
• Preference for understanding of the U.S. healthcare payer ecosystem, including Medicaid, Medicare Advantage, Commercial, and Self-Funded Employer markets.
• Demonstrated ability to develop and expand executive-level relationships across payer business units such as Network Management, Claims Operations, Member Services, Care Management, and IT.
• Experience shaping and selling digital transformation initiatives in payer organizations, with emphasis on data & interoperability modernization, AI-enabled operations, patient/member digital experience, and fraud/waste/abuse reduction.
• Skilled in developing joint account plans with consulting, delivery, and alliance/partner teams to accelerate growth.
• Demonstrated ability to navigate complex procurement cycles and influence buying decisions in highly regulated payer environments.
• Strong experience engaging and influencing C-suite executives and senior client stakeholders
• Flexibility to adapt strategies to shifting client needs and market dynamics
• Problem-seeker mindset: anticipates challenges and frames them into tailored, outcome-driven solutions
• Dynamic leadership presence and the ability to guide clients and teams with confidence and influence
• Value creator with a passion for delivering measurable business outcomes that advance client success
• Entrepreneurial drive to identify opportunities early and act decisively and with urgency to capture them

Responsibilities

• Drive Account Growth: Develop and execute account growth strategies, including playbook creation, pipeline development, and targeted relationship plans.
• Activate your Network: Leverage an established network to accelerate revenue growth from day one. Maintain and expand personal and professional relationships, bringing in warm leads and active opportunities.
• Upsell & Cross-Sell: Expand CapTech's footprint by introducing new services, ensuring we are seen as a critical extension of the client's business.
• Expand Opportunities: Identify, pursue, and secure new business opportunities within existing accounts, delivering consistent year-over-year revenue growth.
• Balance Growth & Delivery: Split time and focus between business development and delivery oversight across consulting solutions.
• Stay current: Rapidly build expertise in CapTech's solutions and maintain deep awareness of emerging industry trends, technologies, and market dynamics.
• Deliver Value: Translate client needs into innovative solutions that create measurable business impact.
• Ensure Account Health: Oversee financial and operational management of the account, including margin, forecasting, and resource alignment, ensuring long-term sustainability alongside growth.
• Engage Clients Deeply: Prioritize building relationships, in-person whenever possible. Immerse yourself in client culture, community, and leadership forums to strengthen trust and establish CapTech as a strategic partner.
• Lead with Agility: Adapt quickly to evolving client priorities and market shifts, ensuring CapTech remains a relevant and trusted partner.
• Ensure Delivery Excellence: Lead cross-functional teams, manage stakeholder expectations, and resolve issues quickly to protect client satisfaction and trust.
• Coach & Develop Talent: Mentor account managers and consultants on relationship building, opportunity identification, and growth best practices.
• Execute with Impact: Lead proposals, SOWs, and growth initiatives while proactively introducing CapTech's broader service offerings.
• Collaborate with Candor: Communicate thoughts and perspective with internal team and external client and challenge appropriately, pressure test assumptions and develop trust and credibility.
• Demonstrate Commercial Mindset: Lead client negotiations to secure multi-year deals, renewals or expansions and act as a financial steward of CapTech and clients.
• Think Beyond the Sale: Understand how problems/solutions extend beyond the immediate buyer and the upstream and downstream impacts to stakeholders across the value chain and alignment to enterprise strategy.

Benefits

• Learning & Development - Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
• Modern Health - A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life's ups and downs
• Carrot Fertility - Inclusive fertility and family-forming coverage for all paths to parenthood - including adoption, surrogacy, fertility treatments, pregnancy, and more - and opportunities for employer-sponsored funds to help pay for care
• Fringe - A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them - ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more
• Employee Resource Groups - Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
• Philanthropic Partnerships - Opportunities to engage in partnerships and pro-bono projects that support our communities.
• 401(k) Matching - Generous matching and no vesting period to help you continue to build financial wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees