Healthcare Epic Senior Manager

Deloitte

About The Position

Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation. AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements. The Team Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission-critical operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector. Deloitte's Healthcare Consulting practice is one of the largest in the world. Our practice delivers distinctive services to the country's largest national and regional health plans, 10 of the 10 largest healthcare systems and 8 of the 10 largest for-profit healthcare systems in the US. Our healthcare practice seeks to transform the delivery of care, modernize the industry and enhance our clients' business and operational models Many Providers have felt the heavy impact of various government regulations and have experienced a period of decreasing margins and increasing emphasis on cost controls. Our healthcare professionals enable health care providers (from physicians to integrated delivery systems) to improve the cost effectiveness and quality of their care delivery capabilities. Deloitte Consulting can help clients address these and other challenges in today's complex health care environment. Work you'll do As a Healthcare Solutions Specialist Leader, you will bring considerable industry expertise to deliver effective solutions to clients. You will leverage your deep industry knowledge to lead and manage projects for Healthcare clients. Typical engagements include process improvement, operating model design, competitor benchmarking, cost transformation, customer and product innovation, and growth strategy development. Using a combination of direct management and hands-on delivery, you will craft solutions for clients, guide and oversee the quality of your team's deliverables and recommendations, and manage day-to-day stakeholder relationships.

Requirements

Bachelor's degree
Minimum of 10 years' experience in a consulting and/or healthcare organization
6+ years' experience working with or reporting to C-level clients
6+ years' experience with large scale healthcare system implementations in healthcare systems such as electronic health records/EHRs, clinical, revenue cycle systems, etc.
6+ years' experience with various phases of the healthcare implementation lifecycle such as system selection, implementation sequencing and planning, project management, application & technical design, interface & data conversion, application build, environment management, testing, go live planning.
Epic certifications and/or experience implementing Epic applications within Clinical, Revenue Cycle or Technical
Experience leading or supporting multiple Epic implementations
Experience with EHR vendors such as Epic, Cerner and Allscripts
Proficiency with Microsoft PowerPoint, Microsoft Word and Microsoft Excel
Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Nice To Haves

Advanced degree (e.g., MBA, PhD)
Experience defining future state business process
Experience planning, tracking and delivering projects using Microsoft Project and documenting processes in Microsoft Visio
Experience managing and delivering via an Agile/Scrum methodology
General understanding or familiarity with virtual health, cloud, interoperability, data analytics, and/or automation
Experience with tools that enable gathering insights through advanced analytics (Python, Tableau, etc.) and querying language (SQL)

Responsibilities

Leading and managing end-to-end Epic implementations within healthcare organizations.
Epic software analysis, design, configuration, testing, and implementation as well as application support and issue resolution
Interacting with Operational and IT personnel in identifying, evaluating and configuring systems to meet user and organizational requirements
Maintaining high credibility and ownership of system activities within assigned application
Working directly with Operations and provides input on system design and capabilities
Developing system design, including functional specifications and strategies, based upon the analysis of specific operational needs
Staying current with advancements in technologies, Epic systems, and healthcare analytics.
Leveraging deep industry knowledge, insights, trends, and proven approaches to help clients confirm priorities and develop strategies to drive value to the business and customer experience.
Spearheading selling strategy, visioning, and exploratory work and growing and leveraging network to identify new opportunities to support business transformations and implementations.
Developing and maintaining relationships with top decision makers at key clients; organizing and leading aspects of the proposal development process and pursuit teams; contributing to the development of proposal pricing strategies
Showcasing domain expertise by writing point of view documents, participating in public speaking events and/or being published in industry periodicals
Serving as a counselor, coach and mentor who delivers insightful performance feedback and development needs to team members and provides input and guidance into the staffing process
Actively participating in recruitment and retention activities
Providing leadership and support for delivery teams and staff in local offices.