Healthcare Customer Support Representative - Care Advocate II - El Paso, TX/Hybrid(03172025)
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About The Position
Accolade's Customer Support II (internally referred to as Care Advocate II) role functions in our call center environment and reports to an Operations Supervisor. Our Customer Support professionals are responsible for delivering the day-to-day call center support of Accolade members (our customers' employees) as they navigate the healthcare system, and the healthcare benefits package their employers (Accolade's customers) provide them. Our Customer Support professionals are an empathetic, caring, and trusted resources for our members; providing call support for healthcare issues and helping them understand opportunities to lead healthier lives. Our Customer Support professionals provide a personal and exceptional member experience through inbound & outbound calls, and digital interactions.
