Alorica-posted 4 months ago
Full-time • Entry Level
Remote • Omaha, NE
5,001-10,000 employees
Administrative and Support Services

At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

  • Assist customers with issues and concerns they are experiencing during the use of the product and/or service
  • Document call-related information for auditing and reporting purposes
  • Maintain and update customer information as necessary
  • Upsell current customers on new or enhanced services
  • High school diploma or GED
  • Healthcare experience is welcome to enhance your success in this role
  • Customer service experience is a plus
  • Strong computer navigational skills
  • Familiarity with Microsoft Office applications (Word, Excel)
  • Excellent oral and written communication skills
  • Exceptional listening/comprehension skills
  • Professional and courteous
  • Customer oriented
  • Health, dental, and vision coverage/HSA
  • PTO
  • Paid holidays and sick time
  • Optional daily pay or weekly pay
  • 401K retirement plan
  • Leadership programs
  • Paid training and tuition reimbursement
  • Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
  • Employee assistance program
  • Additional voluntary benefits
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service