Healthcare Customer Service Representative ON SITE

TEKsystems • City of White Plains, NY

7d • $18 - $21 • Onsite

About The Position

TEKsystems is hiring a fully ON SITE Healthcare Customer Service Representative in the White Plains area.
Candidates must be flexible to work 11am-8pm shift after training and have weekend flexibility
Description
-Field calls from clients & customersregarding pension plans, healthcare plans, and financial information
-Receive upward of 100-150 calls per day
-Enter customer info/conversation info into database while fielding inbound call
-Field calls with the utmost level of customer service
-Inbound phone calls
-Pension plans, Disability,
-High volume calls
-Enter customer information
- Answer and direct incoming calls in a high volume of call switchboard environment
- Ability to answer with a defined script and an enthusiastic manner and time
- Multi-tasking and clerical support as assigned by department

Requirements

• Call center
• Data entry
• HS Diploma, GED
• Healthcare call center
• Medical call center
• Healthcare customer service
• medical customer service

Responsibilities

• Field calls from clients & customers regarding pension plans, healthcare plans, and financial information
• Receive upward of 100-150 calls per day
• Enter customer info/conversation info into database while fielding inbound call
• Field calls with the utmost level of customer service
• Inbound phone calls
• Answer and direct incoming calls in a high volume of call switchboard environment
• Ability to answer with a defined script and an enthusiastic manner and time
• Multi-tasking and clerical support as assigned by department

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED