Healthcare Customer Service Representative

VIATEQ Corporation

122d • $15 - $25

About The Position

VIATEQ Corporation is looking for a dedicated and motivated Customer Service Representative to provide top-tier service and support to our various clients. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience. Our ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional service. This is a remote role, and you will need to have a strong and reliable internet connection to work from home. A member of our recruiting team will review our contracts available at VIATEQ and determine which is the best fit for you.

Requirements

• High School Diploma or GED
• Healthcare-related certification
• Strong communication skills
• Strong customer service skills
• Strong problem-solving skills
• Strong computer skills
• Ability to multi-task
• Ability to sit for extended periods of time
• Ability to pass a background check
• Strong internet connection due to the remote nature of this role.

Nice To Haves

• Fluently bilingual in Spanish
• Previous experience as a Customer Service Representative
• Previous Public Trust Clearance or ability to pass a Public Trust Clearance (for government clients only)

Responsibilities

• Answer inbound calls in a timely and professional manner to resolve customer inquiries, complaints, and issues based on client instructions.
• Identify customer concerns or problems and offer effective solutions to ensure customer satisfaction.
• Provide accurate answers to customer questions and provide timely, effective solutions.
• Resolve customer issues or concerns, ensuring a satisfactory resolution.
• Maintain up-to-date records of calls including actions taken and follow-up requirements.
• Ensure confidentiality and privacy during all phone interactions.
• Adhere to quality assurance guidelines, ensuring all calls are handled in a timely, courteous, and effective manner.
• Use various technical systems, including desktop computers, call center software, phones, and the internet, to track and resolve customer issues.
• Collaborate with team members to resolve complex customer issues and ensure customer needs are met.
• Maintain sufficient reliable private internet connection, not supplied by the use of cellular data, with the ability to hardwire via ethernet cable.

Benefits

• Comprehensive healthcare
• 401(k)
• Paid time off
• Flexible spending accounts
• Professional development reimbursement
• Other benefits for you and your family.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees