Healthcare Customer Service Representative-Onsite

Teleperformance • McAllen, TX

438d

About The Position

The Healthcare Customer Service Representative role at Teleperformance involves providing exceptional customer service by addressing inquiries and resolving issues related to healthcare services. This position is based on-site in McAllen, Texas, and requires effective communication and problem-solving skills to assist customers through various channels including phone, email, and chat. The role emphasizes a collaborative work environment and offers opportunities for personal and professional growth.

Requirements

• 6 months customer service experience preferred.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Comfort with desktop computer systems.
• Proven oral & written communication skills.
• Possess home state Life & Health Insurance License.
• Logical problem-solving skills.
• Ability to navigate Windows operating systems.
• Organization and work prioritization skills.

Responsibilities

• Connect with customers via phone/email/chat/social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 10,001+ employees