Healthcare Customer Service Coordinator

IPM Medical Group, Boomerang Healthcare • Portland, OR

409d • $41,600 - $45,760

About The Position

The Healthcare Customer Service Coordinator at Boomerang Healthcare is responsible for managing communication between patients, family members, attorneys, and care providers to ensure quality patient care. This role involves answering incoming calls, emails, and chats to provide excellent service to patients while supporting clinical staff. The position is non-patient facing and requires bilingual proficiency in Spanish.

Requirements

• Bilingual in Spanish (Required)
• Customer service experience: 1 year (Preferred)
• Medical office experience: 2 years (Preferred)
• High school diploma or GED.

Responsibilities

• Manage communication between patients, family members, attorneys, and care providers.
• Answer incoming calls, emails, and chats to ensure quality patient service.
• Support clinical staff in ensuring quality patient care.

Benefits

• Paid training
• Health savings account
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Flexible schedule
• Life insurance
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED