Healthcare CSR (Onsite: San Antonio) | $ 17/hour | Starts 5/12/25

Carenet International Co., Ltd • San Antonio, TX

277d • $17 • Remote

About The Position

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you.

Requirements

• High School Diploma or General Education Degree (GED) required.
• Strong computer experience (data entry, screen navigation, keyboarding).
• Experience with Microsoft Outlook (email) and Word.
• Excellent customer service skills.
• Ability to adhere to daily schedules and duties.
• Excellent oral and written communication skills.
• Excellent demonstration of caring and compassion.
• Amenable to work at Carenet's Woodstone, San Antonio, TX location.

Nice To Haves

• Passion for healthcare and supporting patients in their healthcare journey.
• High energy and enthusiasm for communicating and engaging with people, especially over the phone.
• Using a persuasive and results-oriented approach to communicate the program's value and inspire members to take action.
• Strong interpersonal skills to build rapport and foster trust with members.
• Ability to manage resistance and overcome objections with empathy and professionalism.
• Self-motivation and the ability to thrive in a performance-driven environment.
• A problem-solving mindset and a genuine desire to make a difference in people's lives.

Responsibilities

• Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations.
• Approach each interaction with the mindset of making a connection, building rapport, and presenting the value of the healthcare program in a way that resonates with the member's needs.
• Build meaningful rapport with customers, effectively explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits.
• Help members set healthcare goals and guide them toward meeting those goals by educating them about the program and its advantages.
• Identify, research, and resolve potential issues while providing exceptional customer service.
• Address member concerns with empathy and senior sensitivity, ensuring that conversations are value-driven and solution-oriented.
• Resolve customer concerns effectively, anticipate future needs, and deliver proactive support to enhance their experience.
• Achieve productivity targets while demonstrating a strong work ethic, motivation, and commitment to making every interaction a success.
• Reset appointments and schedules as needed to meet customer needs and expectations.

Benefits

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off (PTO) and holidays.
• Flexible spending accounts (FSAs).
• Employee wellness programs.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED