Healthcare Contact Center Specialist (Sales experience required)

Isaac Health•New York, NY

30d•Remote

About The Position

At Isaac Health , we're on a mission to improve brain health at the population level by providing greater access to specialty brain health and dementia care services for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible while tackling the stigmas that surround brain health conditions. Since launching in 2022, Isaac Health has scaled to provide brain health and dementia care services to more patients and families across the US. With support from leading healthcare investors, and impactful leaders like you, we’ll continue to provide high-quality patient-centered care for the evaluation and management of brain health conditions and deliver exceptional client and family outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for our clients: 92% of clients report an improvement against their cognitive goals in only 3 weeks after working with Isaac Health. 73% of clients or their care partners continue to report improvement in neurocognitive symptoms after 6 months 70% of clients remain engaged with Isaac Health after 6 months This is just the beginning for Isaac Health, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based brain health and dementia care without high costs or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality brain health care in the United States and beyond. To learn more about our company, visit www.myisaachealth.com The role: In this mission-critical role, you will be the first point of contact—an essential guide who blends a supportive, patient-first approach with a proactive engagement mindset. You will conduct initial consultations and comprehensive assessments, clearly communicating the life-changing value of our medical consultations, therapy sessions, and cognitive assessments. Leveraging your organizational expertise, you will orchestrate seamless care journeys, coordinating critical sessions between patients, their caregivers, our expert medical team, and external care team members.

Requirements

Excellent verbal and written communication skills for effective interaction with patients,the medical team and internal team members.
High levels of professionalism in communication, high level of patience and caring attitude with patients and family members.
Demonstrated call center experience,handling high-volume outbound and/or inbound calls.
Prior telehealth experience is a plus
Familiarity with Medicare and Insurance concepts
Proven efficiency in patient documentation, typing skills, ensuring accuracy and completeness
Experience navigating multiple systems and completing documentation simultaneously during an outbound call
Strong over-all tech-saviness and ability to quickly learn new software and systems.
Competency with Google Office Suite
Experience working with the elderly
Excellent organizational and management skills, highly organized in approach and keeping track of complex information flows
A strong ability to quickly pick up and adhere to defined workflows and mandatory scripting requirements.
Comfort and proficiency working in a remote office setting
Experience working with the elderly population with patience and empathy

Nice To Haves

Prior telehealth experience is a plus

Responsibilities

Reach out to patients who have expressed an interest in care to explain Isaac Health’s services and offerings
Coordinate cognitive health screening campaigns
Take the medical history from patients or their caregivers
Schedule and coordinate appointments
Assist patients with technology and other questions

Benefits

Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world
Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
Join a community of high achievers who have a passion for promoting brain health
Path to develop and grow: Readily available clinician leadership for case consultations to ensure you always receive the support you need
Access to innovative technology to support you in delivering the highest quality of care to your clients
Access to continuing training and education
Remote-first model: Work virtually from anywhere in the United States
Culture and connectivity: A highly responsive and supportive team of clinical and operational management
Decreased administrative time for clinicians through ongoing technology improvements and automation
Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization
Isaac Health takes diversity, equity, inclusivity, and belonging in opportunity seriously. We seek to build a creative, productive, forward-thinking, inclusive team that reflects the diverse communities we aim to benefit because we know that will allow us to do our best work.