Healthcare Concierge (Long Term Care/Skilled Nursing)

HMG Healthcare LLC•Crowley, TX

10h•Onsite

About The Position

Our mission is simple: Take Care of People. Guided by our core values of Integrity, Teamwork, Innovation, Education, Quality Outcomes, and Fiscal Responsibility, we are building a quality post-acute healthcare system that supports patients, families, and communities. We provide a full continuum of services with a focus on exceptional outcomes and quality of life. Every day, our residents and patients are entrusted to a dedicated team of professionals and caregivers. We offer diverse career opportunities to grow your skills, serve others, and be part of a supportive, mission-driven culture. We are proud to support our team with competitive pay and a comprehensive benefits package, including Paid Time Off Medical and Dental Insurance Early wage Access Tuition Reimbursement HMGU Scholarship Program 401(k) Retirement Plan Join us and be part of a team where Taking Care of People is more than our mission—it’s our culture!

Requirements

Customer service, sales or account management experience
Conflict resolution experience
Excellent problem solving and organizational skills
Strong interpersonal communication skills
Ability to work independently or as a team
Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint)

Nice To Haves

Managed Care, Medicare and Medicaid experience preferable
Knowledge of CMS guidelines, process and systems

Responsibilities

Stand as the point-of-contact for all newly admitted residents and families in the skilled nursing facility.
Address resident and family concerns and answer questions related to issues, provider resources, and the normal day-to-day.
Resolution and timely response to all member problems within expected or required timeframes.
Management of the customer relationship to ensure retention and maintain resident satisfaction.
Provide resident education and counseling on access to services, benefits and providers.
Assume ownership and responsibility for resident satisfaction.
Assist in grievance and process.
Ability to work before/past normal shift hours or weekends to complete any outstanding tasks for a member(s).
Maintain personal metrics to established performance levels of the team.
Ability to work afternoon and evenings.
Welcome new residents and get them settled with tour, gift, and unpack and inventory belongings.
Ensure room is ready (looks nice, clean, and equipment is in the room prior to admission)
Tour new residents and prospective families
Communicate and check on new residents after admit for several days
Assist with admission paperwork and consents
Assist with answering phones