Healthcare Concierge/Receptionst (WEEKENDS)
About The Position
Our mission is simple: Take Care of People. Guided by our core values of Integrity, Teamwork, Innovation, Education, Quality Outcomes, and Fiscal Responsibility, we are building a quality post-acute healthcare system that supports patients, families, and communities. We provide a full continuum of services with a focus on exceptional outcomes and quality of life. Every day, our residents and patients are entrusted to a dedicated team of professionals and caregivers. We offer diverse career opportunities to grow your skills, serve others, and be part of a supportive, mission-driven culture. Join us and be part of a team where Taking Care of People is more than our mission—it’s our culture! (WEEKENDS) HEALTHCARE CONCIERGE/RECEPTIONIST
Requirements
- Customer service, sales or account management experience
- Conflict resolution experience
- Managed Care, Medicare and Medicaid experience preferable
- Knowledge of CMS guidelines, process and systems
- Excellent problem solving and organizational skills
- Strong interpersonal communication skills
- Ability to work independently or as a team
- Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint)
Responsibilities
- Stand as the point-of-contact for all newly admitted residents and families in the skilled nursing facility.
- Address resident and family concerns and answer questions related to issues, provider resources, and the normal day-to-day.
- Resolution and timely response to all member problems within expected or required timeframes.
- Management of the customer relationship to ensure retention and maintain resident satisfaction.
- Provide resident education and counseling on access to services, benefits and providers.
- Assume ownership and responsibility for resident satisfaction.
- Assist in grievance and process.
- Ability to work before/past normal shift hours or weekends to complete any outstanding tasks for a member(s).
- Maintain personal metrics to established performance levels of the team.
- Ability to work afternoon and evenings.
- Welcome new residents and get them settled with tour, gift, and unpack and inventory belongings.
- Ensure room is ready (looks nice, clean, and equipment is in the room prior to admission)
- Tour new residents and prospective families
- Communicate and check on new residents after admit for several days
- Assist with admission paperwork and consents
- Assist with answering phones
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
