Healthcare Communications Manager

Common Spirit • Santa Cruz, CA

358d

About The Position

Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona, and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians, and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. Dignity Health Medical Group - Dominican, a service of Dignity Health Medical Foundation, is committed to serving the continuing health care needs of Santa Cruz County. Supported by the rich community history Dominican Hospital, our doctors provide convenient personalized care to patients throughout the region along the full continuum of care. We operate 18 clinics in Santa Cruz County and feature more than 70 providers with specialties including pediatrics, oncology and hematology, plastic and reconstructive surgery, gastroenterology, OB/GYN, urology, physical medicine and rehabilitation, and urgent care. Santa Cruz County is 70 miles south of San Francisco and boasts great surf, sandy beaches, redwood-covered mountains, and more.

Requirements

• High School diploma or equivalent.
• Excellent interpersonal, organizational, and customer service skills.
• Keyboarding skills and the ability to utilize computer equipment and software.
• Experience with standard office equipment.

Nice To Haves

• Six (6) months experience in an outpatient setting as a Medical Office Receptionist performing similar duties preferred.
• Experience in a high-volume customer service role in another industry/environment working with referrals or scheduling surgeries.
• Six (6) months experience as a Medical Office Receptionist within Dignity Health Medical Foundation.
• Familiarity with an electronic practice management system.
• Experience with multi-line phones/ACD phones.
• Knowledge of medical terminology.

Responsibilities

• Act as the first point of customer service contact for patients, physicians, clinic staff, laboratory and imaging staff, hospital staff, family members, and vendors.
• Provide customer service communications and appropriate distribution of phone calls and messages.
• Collect and update demographics and insurance information.
• Verify health plan eligibility.
• Take complete and accurate messages.
• Schedule mutually acceptable appointment times utilizing an electronic practice management system.
• Perform other clerical duties as needed to support daily clinic operation goals, benchmarks, and quality patient care initiatives.

What This Job Offers

• Industry: Water Transportation
• Education Level: High school or GED