Remote Healthcare Collections Specialist
About The Position
Revenue Enterprises is a Customer Service Contact Center designed to support the Revenue Cycle and Patient Customer Service needs of our healthcare clients. We operate around the simple principles of integrity , passion , and respect . Holding these values are the foundation of how we approach our clients' success. If our values align with you, join our team and play a unique and important role in our mission to change healthcare for the better. What makes REL different? Family owned business where you become part of the family- not just a number Over 20 years of consistent and healthy growth with world class clients Your voice is heard and appreciated You are a part of the success with your ideas and your efforts You are appreciated and valued Award winning workplace : 2022-2024 Top 10 Best Places to Work in Collections - Earned #10 spot in the Country! Competitive pay and incentive program We promote from within! Grow your career with Revenue Enterprises Work from home opportunity with modified in-office work options available for those who like the "office" setting
Requirements
- Must be Colorado, Wyoming or Montana resident
- 2+ years professional experience, with demonstrated history of retention
- Authorization to work in the US
- High school diploma or GED
- Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
Nice To Haves
- Prior Collections experience handling delinquent accounts
- Experience in customer service and/or healthcare preferred (but not required)
- Bilingual English/Spanish skills is a plus!
- Typing 40+ WPM with 90% accuracy preferred
- Experience working from home preferred
- Prior collections experienced preferred
Responsibilities
- Providing outstanding customer service and resolving unpaid healthcare accounts through both outbound and inbound calls
- Helping patients and their families to understand their bill, answering questions about their debt
- Collaborating with patients to come up with an affordable plan to resolve their outstanding balance via payment plans and settlements
- Accepting and processing credit card and ACH checks payments by phone
- Accurately and quickly documenting all work efforts
- Adhering to all Federal and State laws and regulations compliantly helping consumers to understand their rights
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
