Healthcare Call Center Specialist

Eversana • Mason, OH

4d

About The Position

THE POSITION: The Healthcare Call Center Specialist primarily responsible is to interface with Patients, HCPs and Payers by providing reimbursement support for activities related to benefit coverage, prior authorization, claim denials, appeals, triage to third party support centers and general inquiry.ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

Requirements

• Strong pharmacy reimbursement experience, especially understanding of prior authorization process
• Experience conducting benefit verifications with payers preferably supporting retail prescription drug products.
• Knowledge of healthcare administration and specifically healthcare billing and reimbursement procedures and regulations
• Knowledge of Retail Pharmacy Operations preferred
• Excellent oral, written, and interpersonal communication skills.
• Ability to multi task.
• Positive attitude.
• Accurate and detail-oriented.
• Ability to work independently and function as a team player.
• Ability to work in a fast paced, metric driven environment, while remaining patient minded.
• Strong computer skills with a working knowledge of Microsoft Word, Excel, and PowerPoint.

Nice To Haves

• Customer service and/or contact center experience.
• Reimbursement/Patient Services experience.

Responsibilities

• Provide dedicated and personalized support delivered over the phone, CRM, and email.
• Complete investigations and answer questions regarding insurance benefits, including information about coverage and out-of-pocket costs.
• Assist with prior authorization and medical necessity processes, benefit verification and assistance in a manner that is consistent with industry best practice.
• Determine when call reason is best handled by third party support center and triage accordingly.
• Maintain positive attitude and a helpful approach to customers and clients.
• Conduct enrollment intake for all incoming inquiries.
• Participate in continuous quality improvements and training opportunities.
• All other duties as assigned.
• Assist callers with benefit verifications and providing support related to coverage, out-of-pocket costs and prior authorizations as needed
• Triage to appropriate third party support centers
• Focus on results in a professional, ethical, and responsible manner when dealing with patients, caregivers, customers, vendors, team members, and others.
• Accepts being accountable and responsible in work practices and expectations. Delivers what is promised.
• Fosters a collaborative, team-oriented attitude. Communicates effectively with others with clarity and transparency.
• Uses innovative critical and creative thinking to evaluate and solve work and customer issues.
• Seeks assistance in solving work problems through collaboration and information seeking.
• Learn, understand and follow all company and client policies and procedures.
• Excellent attendance
• Must be able to work rotating 8 hour shifts Monday through Friday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees