Healthcare Administrative Intern

Growing Hope•Columbia, SC

3d•$16 - $20•Remote

About The Position

The Healthcare Administration Intern supports the CTH Program Manager with the operational and administrative work that keeps care coordination moving for children, youth, and families. This internship (up to 10 hours/week) is designed for someone interested in healthcare administration, care coordination, behavioral health operations, or medical office systems, and who wants hands-on experience in a mission-driven environment. A primary responsibility is contacting medical and behavioral health providers to request and obtain documentation related to medication changes, including updated medication lists, visit summaries, and written confirmations. The intern will also support documentation entry, data tracking, and other administrative tasks that help the team stay organized, responsive, and compliant with program requirements. Why This Role Matters Accurate and timely documentation is essential to safe, coordinated care. When medication changes occur, delays or gaps in records can create confusion, slow down support, and increase risk for families. This role helps ensure that provider documentation is requested quickly, tracked consistently, and entered accurately so the CTH team can: Keep records current and reliable for care coordination Support safe medication management across caregivers and providers Reduce delays caused by missing information Meet documentation standards and internal requirements Free up the CTH Program Manager to focus on families, staff support, and urgent program needs This internship is a strong fit for someone who enjoys organization, follow-through, and learning how systems work in practice.

Requirements

Current enrollment in, or recent completion of, a program related to healthcare administration, public health, human services, nursing, or a related field
Interest in healthcare operations, medical records, care coordination, or behavioral health systems
Strong attention to detail and ability to manage multiple follow-ups
Comfort making phone calls and communicating professionally with clinics and provider offices
Strong written communication skills for email outreach and documentation
Basic computer skills and willingness to learn systems (data entry, document upload, spreadsheets)
Ability to handle confidential information with professionalism and discretion
Reliable, responsive, and able to work independently within a part-time schedule
You must reside in South Carolina.

Nice To Haves

Prior experience in a healthcare, behavioral health, or human services setting (medical office, clinic, hospital, pharmacy, care coordination support)
Experience requesting, tracking, or organizing medical records or provider documentation
Familiarity with releases of information and documentation workflows
Experience with EHRs, case management systems, or data tracking tools
Strong organizational skills and comfort building simple systems (trackers, checklists, templates)

Responsibilities

Call and email medical, psychiatric, pharmacy, and therapy providers to request documentation related to medication changes and treatment updates
Request items such as updated medication lists, provider notes, discharge summaries, visit summaries, and written confirmation of medication changes
Confirm documentation requirements and timelines with provider offices and troubleshoot barriers (missing releases, incorrect fax information, unclear records)
Track all outreach attempts and outcomes in a documentation log (date, contact, outcome, next steps)
Follow up respectfully and persistently until records are received
Flag urgent documentation needs and escalate time-sensitive issues to the CTH Program Manager
Upload, label, and organize received documentation using program naming conventions and file standards
Enter medication change details and documentation status into internal systems and trackers
Check documentation for completeness and accuracy (correct client, correct date, readable content)
Identify and report discrepancies, missing pages, or conflicting information for review
Support basic quality checks to reduce errors and strengthen compliance
Provide general administrative support to the CTH Program Manager to keep workflows on track
Assist with scheduling coordination and follow-up communications as needed
Maintain and update templates, forms, call scripts, and tracking tools
Support meeting preparation and follow-up tasks, including notes and action item tracking
Help keep shared drives and digital files organized so information is easy to locate and audit-ready
Assist with light reporting tasks such as counts of open requests, turnaround times, and documentation completion status
Communicate professionally and courteously with provider offices and program partners
Maintain confidentiality and handle sensitive information with discretion
Provide clear updates to the CTH Program Manager about progress, barriers, and next steps
Represent the program with a calm, helpful approach, even when offices are busy or processes are complex
Identify recurring challenges and recommend simple improvements to scripts, trackers, and documentation workflows
Help strengthen consistent record-request processes to reduce delays over time
Perform all other duties as assigned to support the mission and success of the agency.