Healthcare 3rd party Collection Representative - Remote Position

The Healthcare 3rd Party Collection Representative is responsible for performing resolution-oriented collections and follow-up to achieve cash recovery and resolution goals for assigned receivables. This role involves contacting consumers, obtaining necessary information, and facilitating payment arrangements while maintaining a positive relationship between the consumer and our client. Representatives are expected to treat all consumers with dignity and respect, professionally persuading them to pay and set up payment arrangements on deficiency balance accounts. Additionally, they will aid in resolving negative credit history reporting for consumers. The position requires representatives to utilize a scripted opening when the right party is reached, which includes identifying the consumer, the company, and requesting payment on the account. Negotiating payment terms and methods is a critical part of the role, often requiring representatives to review account information and ask probing questions to understand potential objections to payment. Representatives must also update customer records with new information, record call results, and maintain detailed notes about each call. In this role, representatives will make outbound and receive inbound calls using a company-provided system to gather or clarify information. They will employ various skip tracing techniques to locate appropriate parties for negotiation and execute verbal skip tracing procedures when the non-right party is reached. Compliance with regulatory areas, policies, and procedures, including HIPAA and PCI compliance, is essential. The ability to navigate multiple tasks simultaneously while displaying strong attention to detail is crucial for success in this position. Representatives will also respond to incoming questions, provide information, explain policies, and facilitate resolutions as needed. Other duties may be assigned as required.