Health Worker I (On-Call) - SOMA Rise

HealthRIGHT 360•San Francisco, CA

13d•Onsite

About The Position

The Health Worker I in Harm Reduction Services SOMA Rise program provides care, engagement, support, and documentation for participants in the HR360 SOMA RISE program. As a part of a collaborative team with Health Worker II's, Program Supervisors, and Safety Monitors, Health Worker I will ensure participant safety and comfort while supporting them in adhering to the participant guidelines of the program. The team works to engage participants in health resources, however great or small. The Health Worker I will model and demonstrate healthy COVID transmission prevention behaviors, wearing appropriate PPE and practicing physical distancing, while they observe and monitor participants, and support them in meeting their needs in accordance with the program. The Health Worker I will be required to complete and approve program documentation and assist in connecting our participants to ongoing services and support, and others as they arise. Health Worker IIs, as the more experienced Health Worker, will step in during moments of crisis to assist in de-escalation. The Health Worker I will be required to work nights and weekends. Health Worker I may also be designated to fill the role of Health and Safety Representative including monthly safety training, emergency drills, maintaining safety supplies, updating emergency response plans, and attending safety meetings.

Requirements

High School Diploma or equivalent
Possess at least 2 of the following:
Basic Life Support or other advanced first aid certification
AOD Certification and 2 years' experience working in a crisis environment
Crisis De-escalation Training Certification
Certified Nursing Assistant
Certified Medical Assistant
Experience working successfully with diverse populations specifically with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.
Experience working with people who use drugs and people experiencing homelessness.
Overdose Prevention and Narcan Administration trained within 30 days of employment.

Nice To Haves

We value a lived experience of homelessness, illicit drug use, and alcohol use.
Proficiency with harm reduction, restorative justice, and trauma-informed care preferred.
Knowledge of Clinical documentation (treatment plans, progress notes, etc.) preferred
Knowledge of co-occurring disorders and trauma informed treatment preferred.
Overdose prevention and Narcan administration preferred.

Responsibilities

Treat program participants with respect and dignity, interacting with them in a caring, non-judgmental manner, utilizing harm reduction and trauma-informed care principles.
Take participant vital signs as appropriate per protocol
Interviews and screens clients, identifies patient's general condition and assists with client’s needs through consultation with professional staff; may perform crisis intervention activities.
Engage participants in compassionate ways to build motivation toward health initiatives in their own lives.
Respond to participants’ needs, ensure that SOMA RISE protocols are being addressed, and, to respond to crises (e.g., conflict) and overdose with crisis de-escalation interventions and Narcan.
Monitor SOMA RISE safety adherence and general well-being of all participants and call 911 when needed.
Take the lead in response and de-escalation in cases of moderate to severe displays of aggression or physical ailment including calling 911.
Attend to SOMA RISE program milieu to help maintain safe space for participants.
Verbally de-escalates tense, high-pressure, and emotionally charged situations.
Provide health education and support in accordance with harm reduction principles.
Work as an active team member along with other health workers, janitors, safety monitors, and supervisors to maintain safety, calm tone, and cleanliness of program.
Complete SOMA RISE program intakes by welcoming people, informing them of program norms/parameters/resources, and documenting their participation.
Monitor SOMA RISE safety adherence and general well-being of all participants and call 911 when needed.
If necessary, to provide proactive “warm handoff” referral and linkages for participants to hospital care, substance use treatment, health, and social services.
Chaperone “fresh air” breaks, “smoking breaks”, on-site food delivery service, and other onsite services.
Engage clients and provide resources on overdose prevention, safe use and harm reduction interventions.
Engage with community partners around participant referrals.
Complete observation logs, document rounds and observations of the milieu, and every 30 minutes for those sleeping.
Attend internal program staff meetings and administrative supervision including regular shift meetings and various ad hoc meetings.
Along with the Team, take ownership to ensure the overall quality of customer and health services at program.
Fill the role of Health & Safety Representative including monthly safety trainings, emergency drills, maintain safety supplies, update emergency response plan, and attend safety meetings.
Participate in ongoing trainings on radical hospitality, harm reduction, OD Prevention/Narcan Administration, anti-stigma, crisis response and de-escalation.
Basic drug knowledge, motivational interviewing, customer service, trauma-informed service provision, team-based care, and other related topics.
And perform other duties as assigned.